Billing & plans

One plan, everything included, priced per location, at a single flat price — $44 a month. Every feature is included, every location bills the same way, and they all renew on the same day and the same card.

If turnda has arranged something for you — a free or discounted period, for example while you're helping us test something — it is arranged with the card payment service, not switched on inside the app.

It isn't a plan you pick or a box you can tick.

The button on a location's billing card changes its label depending on where that location is.

• Each location has its own button — subscribing one doesn't touch the others.
• Read the button before you press it. Only the one that says “Subscribe” takes money that day.

You are told this before you commit, and the choice is yours — add it now and pay the full amount for a short first stretch, or add it on the renewal date instead and get a whole month for the same money.

The screen shows your own renewal date and the exact amount before you confirm — nothing is estimated.

Your card and receipts live in the secure Billing portal (it opens once a location is subscribed) — turnda never handles your card details directly.

• The confirmation box says how many branches it covers and lists every one by name. Read that list before you press it.
• All of them keep running to the end of the paid month, with no refund, and then stop taking visitors.
• Cancelling during the trial means you're never charged.
• The same box has a short optional “why are you leaving?” question, which you can leave blank.

To stop paying for one branch and keep the others, delete that branch instead — there is no way to cancel a single location from Billing.

Deleting a location stops that branch's renewal and leaves the others charging as normal. The month already paid for is not refunded, and that branch keeps serving until the month runs out even though it has gone from your screens.

Changed your mind after cancelling? As long as the paid month hasn't run out yet, a Keep them running button appears in its place.

• One tap undoes the cancellation, and the location goes on renewing as normal. Nothing is re-charged early — it simply stops the countdown to stopping.
• Because the cancel covered every branch, this brings every one of them back in a single tap.
• It only works before the account itself is closed. If you've closed the whole account, see closing your account for how to undo that instead.

This is different from a card that simply failed. A dispute (also called a chargeback) is your bank pulling a payment back after the fact.

How your billing page knows all this without you refreshing: the moment your bank confirms a payment, a card fails, or a dispute is raised, your payment provider tells turnda automatically and securely.

That's why “Past due”, and a dispute, appear within moments without you doing anything, and why an email goes out at the same time.

“Paused” is the one that waits — after a failed card it appears when the 72-hour grace runs out, not straight away.

These go to the owner's sign-in address, and they arrive in whichever of the six languages that owner uses — not always English. They are short and plain — what happened, which branch, and the one link that fixes it.

Related: The Locations hub