On the Messaging page (Settings tab, at the bottom) Did it arrive? shows the last WhatsApp messages your business tried to send (for text messages, Messaging → Usage has its own Did it arrive? card), and on the Email page the Delivery tab shows Recent emails — so a missed message is something you can see and act on.
What the log shows
This is the first place to look when a visitor says nothing arrived — before you change any setting. It answers the only question that matters right then, did we try and what happened. Both owners and managers can read it.
Three health counts — Sent, Failed and Skipped over the last 7 days (on the Email page they sit on the Usage tab) — then a table of recent messages with when, the message type, and the result.
If any message gave up after retrying, a callout tells you how many, so you can reach those visitors another way.
Text messages are closed in every country until turnda opens one, so this card stays empty today. Once texts are open for your business, there is a separate Did it arrive? card for them on the Usage tab of the Messaging page. Each row shows the visitor's ticket number (never their phone number), which text it was, and what happened: arrived, on the way, didn't arrive or not sent — with the reason, and whether the text was given back. Alerts above it say when texts are paused, a network is blocking a country, or none are left.
| Channel | What would put a row in the log |
|---|---|
| A visitor joining with a phone number. | |
| Someone joining or appointment with an email address. |
The statuses
| Status | What it means | What to do |
|---|---|---|
| Sent | Accepted for delivery on the channel. | Nothing — it went out. |
| Queued | Waiting to go out. | Give it a moment. |
| Skipped | We didn't try. Switches are re-checked at send time, so turning a moment off also stops messages already queued. | Read the reason shown underneath the row. |
| Opted out | Nothing may be sent to this number or address again — usually because they asked to stop, but a hard bounce or a spam report lands here too. An email Unsubscribe link is narrower: it stops only your business’s optional emails, such as the review request; confirmations, reminders and cancellations still arrive, and a new booking or join lifts it. | Check the address or number with the visitor before assuming they unsubscribed. |
| Failed | Didn't get through. turnda tries again, with a pause between tries, for as long as a late message is still useful; one that keeps failing gives up ('dead-lettered') and is counted in the callout above the table. If the “almost your turn” WhatsApp message gives up and the visitor also gave an email, they get that message by email instead. | Call the visitor, or rely on the tracking link and lobby TV. |
A Skipped row always says why, right underneath it, in plain words. That one line is usually the whole answer when a visitor says nothing arrived. Read it before you change a setting.
Reasons a “Skipped” row can give
| What it says |
|---|
| This message is switched off. |
| We have no phone number or email for this visitor. |
| Not needed any more — by the time it was due to go, this visitor had already been served, moved to another line, or had left. |
| The appointment was cancelled, or they had already arrived, before this could go out. |
No contact details
The log is deliberately free of personal information — no phone numbers, no email addresses, no names. It answers "did our messages go out?" without becoming a list of your visitors' contacts.
Related: The Queue console