HelpTeam & rolesSchedule: Hours

Schedule: Hours

Hours say when a location takes people. Outside them a line is closed — visitors cannot join, and it opens again by itself.

Owner & Manager Where: Schedule → Hours 5 min read

Quick answer. Set the location’s hours once on the Hours tab. Every line follows them unless you give that line its own. Every business has this tab, with or without staff scheduling.

Example A bakery is open 07:00–15:00 Monday to Saturday. The owner sets that once. Its “Online orders” line should stop at noon, so she gives that one line its own hours and leaves the counter line following the location.

Who can change hours

The owner, or a manager of this location. It is the same rule as everywhere else for opening hours — the Manage the schedule permission does not control hours. Anyone else who reaches this tab is told: “Only the owner or a manager of this location can change its hours.” Times are shown in the location’s own time zone (“Times are in … local time.”).

The location’s week

Open Schedule and choose the Hours tab. If you have more than one location, pick it in the location chip at the left of the tabs.
Set each weekday as open or closed, with a start and end time. For a lunch gap use Add a break. Copy the first open day to every open day fills the week in one press, and the Copy to… button at the end of a weekday row copies that day onto other days (save first, or it says “Save the hours first, then copy a day.”). The full rules for breaks, overnight hours and “Always open” are in Opening hours.
Save. Before you do, the page tells you how many lines follow the location and will also change, and how many appointments fall outside the new hours.

Week starts on sits above the hours — choose Saturday, Sunday or Monday. It saves by itself and shows “Saved”. It sets the first day of the week on the Staff tab and in rosters. A new location starts on Sunday in the United States, Canada, Brazil, Mexico, Japan, the Philippines and Israel, on Saturday in Egypt, Jordan, Bahrain, the United Arab Emirates, Kuwait, Oman, Qatar and Saudi Arabia, and on Monday elsewhere; a location that already exists keeps what it has.

Saving never moves an appointment. If some appointments fall outside the new hours, the page lists them: “Saving moves nobody — they stay as they are, and you can sort them out on the Appointments page.”

Lines and their hours

Under Lines and their hours each line says Same as the location or Own hours. This card only shows when the location has more than one line. Press Change to open that line’s hours in a box. To go back, press Use the location’s hours; it asks first, because the line’s own week is replaced, and appointments already booked outside those hours stay booked. A line that follows the location changes whenever the location’s week changes.

If hours were once saved in two parts around midnight, a card Overnight hours were joined up lists what changed and offers Put the old hours back. That only works while the hours are still as turnda left them.

Special days

A special day overrides one date — a holiday closure or one-off hours. It wins over the weekly schedule, on every line, unless a line has its own special day for the same date.

In Special days, pick a Date. A date that is already in the list cannot be added twice.
Press Add a special day. The day is added as closed. To open different hours on a date, press Change on a line and add the date under that line’s Special days, choosing “Open different hours”.
To remove one, press Remove beside it. Neither adding nor removing a day moves anybody by itself. If people are booked that day, the page lists them so you can move or cancel them, and turnda messages the visitors it can reach.

The Schedule checks use special days too. A shift on a holiday, or one that runs past a half day, is reported — see Schedule checks.

Copy hours to other locations

Copy to other locations… copies this location’s hours to the others. Only the owner sees it, and only when the business has more than one location.

Under What to copy, tick what you want. The usual week, Week starts on, Shifts and rosters, without the people, or Special days only (add to what is there). If you choose special days only, the other three are switched off.
Under Copy to, tick the locations. Each one says Has hours — they will be replaced, Has hours — kept or No hours yet.
Press the confirm button, for example Copy to 2 locations. Nothing is copied until you confirm. People are not copied and nobody’s appointments are moved or cancelled by the copy. If a copied week leaves anyone booked at a closed time, the page then shows who, and you choose to move them to the next free time or cancel them; either way turnda messages the visitors it can reach.

Common questions

Question	Answer
I changed the location’s hours but one line did not change.	That line has Own hours. Press Change on it, or Use the location’s hours.
Do hours decide who works?	No. Hours say when the line is open. Shifts and rosters say who works. A shift outside the hours is reported, not blocked.
The tab says I cannot change hours.	Only the owner or a manager of this location can. Ask them.
A notice says “Overnight hours were joined up”.	Hours that had been saved in two parts around midnight, so service stopped at midnight, were joined into one overnight window. Look over what changed; Put the old hours back works only while the hours are still as we left them.