HelpBilling, payments and refundsPackage limits

Package limits

Every package has every feature. What changes from package to package is how many visits and emails you get, and how many locations, lines, staff members and lobby TVs the business can have.

Owner & Manager Where: Billing → Package limits 1 min read

Quick answer. The numbers are in the table below. Reaching one only stops you adding another; nothing you already have is removed.

The numbers

Package	Locations	Lines	Staff members	Lobby TVs
Free	2	6	12	12
Core	10	30	60	60
Plus	20	60	120	120
Max	30	100	200	200

The numbers are for the whole business, added up across all its locations. Visits and emails are separate: see Billing & packages.

What counts

Limit	What is counted
Locations	Locations that have not been deleted.
Lines	Lines that are not archived.
Staff members	People on the team who have not been removed.
Lobby TVs	Screens paired to the business. Connecting a TV that is already paired adds none.

When you reach a number

Only a new one is refused. The app names your package and the number, for example “Your Core package allows up to 30 lines. Choose a bigger package in Billing.” (or locations, staff members, lobby TVs). Nothing is charged and nothing changes.
On the biggest package the message has no “Choose a bigger package” line and ends “, the most turnda offers.” instead, for example “Your Max package allows up to 100 lines, the most turnda offers.” There is no bigger package to move to.
Nothing is deleted when you go down. If you move to Free, or a payment fails and the business moves to Free, you keep everything you already have. You cannot add more until you are under the number again.
A package from support counts. If support has gifted your business a package for a time, that package's numbers apply until it ends.

To add more The owner chooses a bigger package on the Billing page. See Changing your package.