HelpSet up by business typeSet up a simple counter or takeaway

Set up a simple counter or takeaway

The bare minimum to run a line — a takeaway counter, a service desk, a help point. One walk-in lineThe queue visitors join and wait in. A location can run several. You may have seen this called an “area”., one counterThe place where one staff member serves — a desk, chair or room. Staff sign in to a counter to start calling people. You may have seen this called a “station”., your hours, go live. No appointments, no journeys.

Owner Where: Locations → your line 2 min read
Quick answer. Add one line, leave it ONE STOP, name the counter for the place you serve, set hours, and finish the setup checklist. That's it — people scan your QR, join, and you call them from a computer or tablet. About 5 minutes.

The plan

A counter is the simplest shape turnda has — a single walk-in line with one serving point. You need a location to start.

  • You don't need services or an appointment window — those are only for appointments.
  • You don't need a journey — that's for multi-stop visits.
  1. 1One line, one stop
Four steps, about 5 minutes.

1. One line, one stop

  1. On Locations, add your first line and name it what people see. For example “Order counter” or “Front desk”.
  2. Leave the flow as one stop — that's a normal walk-in line. The default serving order is Keep it fair — with no appointments on a counter line, that plays out as plain first come, first served, so there's nothing to change.

2. Add the counter

  1. When you add the line, type the name of the counter for the place you serve. You can't save the line without it. Add more counters later in Line settings → Setup. When you call someone, this is the place they are told to go — on the lobby TV, in the spoken call and on their phone. Use the name your visitors will see at the spot, like Desk 1, Chair 2 or Room 3.
  2. Whoever's on shift can sign in at it with their PIN. Signing in is optional, but it shows who's at the counter and tags their serves. Running it solo? One counter is all you need — and staff who call without signing in use it automatically.

3. Hours

Set your open hours in Line settings → Open hours so the line closes and reopens on its own — or leave it always-open if you never want it to close automatically.

4. Go live & get found

  1. Finish the setup checklist on the setup-status card — there is no card and nothing to pay (see Billing & packages for the packages).
  2. Use the line's Share / Get found button to print the QR poster people scan to join, or copy the join link for your website.
  3. Add one test join and call it through — you're live.
Want it even simpler for staff? A kiosk on a tablet at the counter lets people tap to join without their own phone — handy for a takeaway.

Related: Set up your first line & go live · Counters · The free tracking link · Kiosk / counter check-in