HelpTeam & rolesSchedule: Shifts

Schedule: Shifts

A shift is a named block of hours — “Morning”, “Late”, “Full day”. You make the shifts once. Rosters then put them into a week, and people are given a roster.

Owner & Manager Where: Schedule → Shifts 3 min read
Quick answer. Press Add a shift, give it a name, a letter and its hours, and save. Or press Make shifts from opening hours and let turnda make them for you.
Example A clinic is open 09:00–12:00 and 14:00–17:00. Pressing Make shifts from opening hours makes one shift, “Full day 09:00–17:00, break 12:00–14:00” — not two. The owner then adds a short “Late 12:00–17:00” by hand for the receptionist who starts after lunch.

Who sees this tab

The Shifts tab appears once staff scheduling is on, for the owner and for managers who have Manage the schedule. A location can have up to 50 shifts; the page shows “x of 50 used”.

Add a shift

  1. Open Schedule → Shifts and press Add a shift. With no shifts yet, the page says “No shifts yet. Add the first one below, or make them from your opening hours.”
  2. Type a Name. Names are kept short (30 characters at most).
  3. Choose a Letter. The letter is how the shift shows in the week grid. Each shift needs its own. A letter already taken is greyed out and names who holds it, such as “B (used by Late)”. The next free one is chosen for you.
  4. Set when it starts and finishes. A shift that runs past midnight counts as the day it starts. The form says so.
  5. Tick Has a break in the middle if it has one, and set when the break starts and ends. A break is not scheduled time. In it the person counts as not in.
  6. Press Add shift. The button stays greyed out until the shift has a name and a letter, and says which.
A shift outside the line’s hours gets a warning, not a block. If part of the shift is outside a line’s opening hours, the form says so — for example “Front desk closes at 17:00, so part or all of this shift is outside that line’s hours.” You can still save it. The Schedule checks keep reporting it until you fix one or the other.

Make shifts from opening hours

Make shifts from opening hours reads the location’s hours and makes one shift for each different shape of day. It says how many it made — for example “Made 2 shifts from your opening hours.”

Change, copy, stop offering or delete

ButtonWhat happens
Edit Opens the shift. Change the name, letter, hours or break, then press Save. If you change the hours, the form asks From which date? “Days before it keep the old times.” So a change never rewrites last week.
Duplicate On each row and inside the Edit box. Makes a copy of the shift with “copy” added to its name, ready for you to edit.
Copy to… On each row and inside the Edit box. Copies the shift to other locations. Only shown if you manage another location. You see which places already have it, which will be replaced, confirm, and can Undo for a short time.
Stop offering this shift Inside the Edit box. Hides the shift from the pickers so nobody new is given it. The people already on it keep it. The list then shows Not offered. Press Offer this shift again to bring it back.
Delete this shift Inside the Edit box. Removes the shift for good. The button only appears when nobody uses the shift. A shift in use says so — for example “Morning is in use by 3 people, so it cannot be deleted.” Use Stop offering instead.
  • Each row shows the shift’s hours, its break, and how many people are on it.
  • If two shifts share a letter, a note at the top says “Two shifts share the letter B. Change one so each shift has its own.” with a Change button.
  • A shift whose hours fall outside a line’s hours shows “Outside the hours of” that line on its row.

Common questions

QuestionAnswer
Do I need shifts? Only if people work set blocks of time. If everyone simply works your opening hours, tick “Works whenever we are open” in Assign and skip Shifts and Rosters.
Can a person work two shifts in a day? Yes — a split day. Two shifts that overlap are reported by the Schedule checks as “Shifts overlap”.
Does editing a shift change last week’s report? No. Pick the date the change starts from and earlier days keep the old times.

Related: Schedule: Rosters · Schedule: Hours · Schedule checks