HelpBilling, payments and refundsAutomatic buying paused: unusual activity

Automatic buying paused: unusual activity

To protect your card, turnda pauses the buying of the next pack when your messages or visits are used far faster than your own normal rate. The pack you already hold keeps working.

Owner Where: Billing 3 min read
The worst case is one pack. The pause stops only the next purchase.

What it is

If something odd is draining your messages, for example a bot flooding your join page, buying more packs would only waste your money. So turnda holds the next purchase and asks you to check.

How to check it in turnda

  1. Look at the top bar and your email. The amber badge “Warnings” in the top bar, and the Needs attention list on the Dashboard, say that automatic packs are paused because of unusual use in the last hour. The card on Billing says “Unusual activity — automatic buying paused”, what it saw, and that your current messages keep working.
  2. Check your line. Is the activity real, or is something strange happening?
  3. If it is real, the owner presses Resume automatic buying on the card (or Resume on the warning). Managers see the warning and get the email, with no button. The email tells them to ask the owner, because only the owner can resume. Managers have no Billing page. Staff do not see this warning.

A real example

Ana's Café Ana's café normally sends about 35 WhatsApp messages an hour. One evening a bot floods her join page and 400 visitors opt in during a single hour. Her messages come out of the pack she holds. No new pack is bought. She gets an email and a warning. She checks the line, sees it is a bot, and does not press Resume until it stops. Her card is never charged for a flood.

What happens in turnda

  1. 1Use jumps far above your own normal
    Measured against your own average, not other shops
  2. 2Automatic buying pauses
    You get an email and a warning
From a sudden jump to Resume.
WhatDuring the pause
The pack you hold Keeps working until it is empty.
A new pack Not bought, even when 10% is left.
New visitors Are not offered the channel once you are on your last pack. People already waiting still get their second message.
Extra visits The door never pauses. Visits past the pack you hold are recorded as “on turnda” and you are told.
  • Your own normal is your average use per hour over the last 28 days, counting only hours you used any. A new business with no history is judged by a small minimum alone.
  • If the buy point has already passed, resuming buys the next pack at once.
  • The pause does not trip again for the next 24 hours at the same rate.
  • After a hand-over the hold stays, and the new owner ticks the permission first.

What you need to do

  • Check whether the activity is real. A busy lunch is real. A flood of sign-ups at 3 am is not.
  • If it is real, the owner presses Resume automatic buying.
  • If it is not, leave it paused and write to support from the Help page.

What turnda does not cover, and who does

Not covered by turndaWho covers it
Stopping a bot or a spammer on your own join page You, with your line settings and your staff. turnda only stops buying more packs.
Messages already sent during a flood They were sent from a pack you had paid for, so they count.

Common questions

QuestionAnswer
Can a manager resume it? No. Only the owner.
Is my money at risk during the pause? No. Nothing new is bought. The worst case is the one pack you already paid for.
Why did it pause on a normal busy day? Press Resume. It will not trip again for 24 hours at the same rate.