HelpSettings & accountHand over the business

Hand over the business

You can give the business to one of your managers — when you sell it, retire, or step back. They become the owner and you stay on as a manager. Nothing changes until they accept.

Owner & Manager Where: Profile → Hand over the business (owner) · Hand-over (manager) 5 min read
Quick answer. The owner opens Profile, presses Hand over the business, chooses a manager and types their email address. They get a link that works once. When they accept, they are the owner.
Example Mei sells her café to her long-time manager, Daniel. She chooses Daniel on the hand-over card, types his email, and sends the request. Daniel opens the email link, reads what changes, ticks the Terms, and presses Accept and become the owner. From that moment Daniel owns the business and Mei is a manager at every location.

Before you start

  • Only the owner sees the card, at the bottom of the Profile page. A second person who was given the owner role does not see it — only the main owner can hand the business over.
  • You need a manager who is active and has signed in with their email at least once. If you have none, the card says No manager to hand over to yet: “Add a manager on the Team page. They need to sign in with their email once before you can hand the business to them.” with a Go to Team link.
  • You must be signed in with your own email, not on a shared counter tablet.
  • A manager whose sign-in email was changed in the last 24 hours cannot be chosen yet.

Send the request

  1. Open Profile and find Hand over the business. It says “Give the business to one of your managers. They become the owner and you stay on as a manager.”
  2. Press Hand over the business.
  3. Under New owner choose the manager. Only managers who are active and have signed in with their email are listed.
  4. Type their full email address under Type their email to confirm. The box shows what it looks like with letters hidden, for example j***@example.com. There is no password to re-enter — turnda has no passwords — so the typed email is the confirmation.
  5. Read What happens if they accept, then press Send the request. The page says “Request sent to Daniel.”
If they accept…What happens
They Become the owner: every location, the team and billing.
You Become a manager of every location, so you can keep working where you did. The new owner can narrow that on the Team page.
Your saved card Is removed from billing. They add theirs. Until then the usual failed-payment grace period applies. Your package and billing day carry on unchanged. What you bought in WhatsApp and extra-visit packs stays with the business.
Automatic buying of packs The new owner ticks the charge permission on Billing and chooses a limit once. Until then no new pack is bought for them.
Recovery Your recovery email is cleared and the recovery codes are replaced. They get a new set.
Who is told Both of you get an email when it is done. Every step is in the Activity log.

While you wait

The card says Waiting for Daniel to answer: “We emailed j***@example.com a link that works once. It runs out on [date]. Nothing changes until they accept.” The link usually lasts 72 hours. Only one request can be waiting at a time.

  • To stop it, press Cancel the request. A box asks Cancel this hand-over request? — “The link we emailed stops working straight away. Nothing changes.” Choose Cancel the request or Keep the request. The page says “Request cancelled. The link no longer works.”
  • If the manager declines, ignores it, or you cancel, the card remembers: “Daniel declined your last request.” · “You cancelled your last request.” · “Your last request to Daniel ran out without an answer.” You can send a new one.
  • If the manager is removed, demoted or changes their sign-in email before they answer, the request stops working.

If you are the manager

  1. Open the link in the email. The page is called Hand-over and says Mei wants to hand Café Mei over to you. The page says “This request runs out on [date].” turnda also shows an amber warning, “Mei wants to hand the business over to you. Please answer.”, with a Review button. The email link is the way to answer.
  2. Read What changes if you accept.
  3. Tick that you accept the Terms of Service and the Data Processing Agreement for this business. Taking over means accepting them yourself, as at sign-up. We record which version you accepted and when. Without the tick, the button stays off: “Accept the Terms and the Data Processing Agreement to continue.”
  4. Press Accept and become the owner — or Decline. Declining says “You declined. Nothing has changed.” If you opened the page without the email link, you can still decline, but to accept you must open the link: “To accept, open the link from the email.”

After you accept

  • The page says You are now the owner.
  • Save your new recovery codes. They are shown once. Press I’ve saved them when you have.
  • Add your card. The previous owner’s card was removed, so the next renewal needs yours. Press Add your card or Go to billing. If no card is added, the usual failed-payment grace period applies, and then the business moves to the Free package. To keep automatic buying of packs, tick the charge permission on Billing and choose a limit once.
  • For about a month an amber warning reminds you: “you are now the owner: add your card so the package keeps going.” Billing is in the account menu at the top right.
  • If the old card could not be removed straight away, the page says so — “Our team has been told and will remove it” — and still asks you to add yours.
  • If the hand-over does not go through, nothing changes and the request is still waiting; you can accept it again.

A link that does not work

A link that has expired, been used, been cancelled, or been opened by someone else says it isn’t valid any more. It always reads the same, on purpose. Ask the owner to send a new one.

Related: Profile · Roles: who can do what · Billing & packages