HelpBilling, payments and refundsPrice changes, and the 30 days' notice

Price changes, and the 30 days' notice

A price change never lands on you by surprise. You are told first, and you keep the old price until the date we name.

Owner Where: Billing 3 min read
Packages change at your next renewal. WhatsApp, text and extra-visit packs are checked once a year, and a change starts 30 days after you are told.

What it is

Prices can change. When one does, the owner is emailed first and nothing already bought is taken back.

How to check it in turnda

  1. Open Billing. It always shows the price you actually pay, not the new list price.
  2. Read the notice on the card. It names what changes and the date it starts.
  3. Look for the email. It goes to the owner's sign-in address before any renewal where your price changes.

A real example

Mei's Salon, package price Mei pays US$49 a month and her renewal is on the 20th. A new price is published on the 5th. She keeps paying US$49 until the 20th, gets an email before then, and the new price starts on the 20th. If it had been published on the 16th, less than 30 days before, she would pay the old price on the 20th and the new one a month later.

What happens in turnda

  1. 1Every January we check our prices
  2. 2We decide whether a price must change
    If nothing changes you hear nothing
  3. 3Shops are told
    Day 0, with what changes and from which date
A WhatsApp price change, from the yearly check to the new price.
  • A package price changes at your next renewal, and only if the renewal is at least 30 days after the notice email.
  • Extra-visit packs follow the same rule as WhatsApp and text packs: a higher price is told to you first and starts 30 days later, and a lower price starts at once.
  • A smaller pack at the same price counts as a price rise. If the size of a pack goes down and the price stays, you are told 30 days ahead, and the email says how the size of each pack changes.
  • A pack you already bought keeps every message or visit in it.
  • The 30 days start on the day shops are told, never earlier.

What you need to do

  • Nothing, if the new price suits you.
  • If it does not, you can switch the add-on off, choose another zone for your next pack, or change package at the renewal.

What turnda does not cover, and who does

Not covered by turndaWho covers it
A price change by your own bank or card company Your bank or card company.
Currency conversion on a card in another currency Your bank. Our prices are in US dollars.

Common questions

QuestionAnswer
Will a price change touch what I already bought? No. Packs already bought are honoured.
Are you told if nothing changes? No. You are not told about a change that did not happen.
Does a smaller pack at the same price count? Yes. It is treated as a price rise: you are told first and it starts 30 days later.
Where is the promise written? In our Terms of Service. For a question about a charge, press Ask about this charge on that invoice.
Are the Terms in my language? The Terms are written in English. The rules on this page are a faithful summary of them.