My stops: serve several stops from one screen
If you cover more than one stop — say you register people, then call them in for the doctor, then for the pharmacy — My stops gives you one Call next for each stop on the same Queue page.
Turn it on and pick your stops
- Open the Queue page and press I serve several stops, under where you are signed in. Staff see the button only when the owner has allowed at least one stop (see below). Owners and managers always see it.
- Tick every stop you call people for. The panel is headed “Pick every stop you call people for. Each one gets its own Call next.” A stop the owner has not allowed is greyed, with “Your owner hasn't allowed this stop”.
- Press Save. Save stays off until you have ticked at least two stops — “Pick at least 2 stops — for one stop, use the page as usual.”
Your choice is kept for you, so it is there next time you open the Queue page. Only you see your cards; nobody else’s screen changes. To tick different stops, press Change my stops on the cards.
What the cards show
Under Stops you serve there is one card per stop. Each shows the stop’s name, how many are waiting (Long wait appears when somebody has waited a long time), where the next person would be sent, and a big Call next for that stop. Press a card to Show that stop’s list and the usual action tiles for it.
- The counter picker. If a stop has several counters, or is split by person, Call next asks Send the next visitor to… and lists the counters to choose from. If you are signed in at one of the stop’s counters, the person goes there. If the stop has just one open counter, they go straight to it. If it has none, they are told the stop’s own name.
- Pause joins and Add walk-in follow the stop you are showing. The button reads Pause joins at that stop’s name (and Resume joins at when it is paused). Add walk-in carries the stop’s name under it, so you know which line the person is added to.
- A paused stop can still be called. Pausing joins stops new people only. The card says “Joins are paused here — the people waiting can still be called”.
Why a Call next is greyed out
A greyed Call next always says why.
| What the card says | Why |
|---|---|
| You still have A004 open at Cashier | You called someone and have not finished with them. You get one open visitor at a time: complete them, mark a no-show or pass them on, and every card works again. This blocks all your cards, whichever door you called them by. |
| Every counter here is busy | Every counter at the stop is serving someone. Wait until one is free. |
| Cashier busy — serving A004 | The counter you would send them to is busy. |
| Maya is serving here | A colleague is serving at this stop. Wait until they finish. |
| Every counter here is closed for today | No counter at the stop is open today. |
| Nobody waiting | Nobody is waiting at this stop. |
| Your owner turned this off for staff | The owner’s switch for this stop is off. See the next section. |
The owner’s switch for each stop
Owners and managers can always use My stops for the stops of a location they work at. For staff it is controlled stop by stop, and it starts off.
| In Locations → Line settings → Staff controls | What happens |
|---|---|
| Staff can call this stop from their My stops screen | Lets someone who serves several stops call this one from their own screen. Off by default, so staff work as they do today. Turn it on for a stop that one person covers along with others. Turn it off and a member of staff who already ticked this stop sees its card greyed with “Your owner turned this off for staff”. Nothing else changes for them. |
Go back to the normal page
- Open Change my stops on the cards.
- Press Turn My stops off. “Back to the normal page.” You go back to the single Call next.
Related: Call & serve · PIN sign-in & counters