The Queue console

The Queue page is your live serving desk. People waiting show here in order; you pick a guest and everything you're allowed to do to them appears as big, single-click tiles. Every role on the team can open it — it's the one screen your counter runs on.

Across the top sits the line switcher (labelled Serving) — the console always shows exactly one lineA single waiting line inside a location — the thing people join. Also called an area. — and beside it, one status pill.

Pausing joins is not shown on this pill — it shows as a banner over the list instead. Next to the pill sit the everyday controls:

Below that, the left column holds the numbers band, a search box (Search name or number) and the waiting list; the right column is the Action centre.

• A Show filter above the list lets you view Everyone or just one type — Emergency, Booked, Priority or Walk-in.
• A row-density switch (Compact / Regular / Relaxed) sets how much fits on screen.
• If anyone in the line carries a coloured flagReusable coloured labels staff put on a visitor for awareness only — never shown to the visitor, never change the serving order., matching filter chips appear too.
• On a phone the Action centre becomes a bottom sheet, with Call next kept in thumb's reach.

Every guest on the line lives in exactly one of these six places.

Calling, serving and everything else is covered in Call & serve.

• The wait figures include called guests too — someone walking to the counter has still been waiting.
• A figure turns amber when the line needs attention — too many in queue, or someone past your max-wait limit.

On a phone the band collapses to the two figures an operator acts on — tap it to expand.

Type part of a name or any part of the ticket into the search box above the list — “15” and “a015” both find A015.

• It looks across the live tabs at once — waiting, being seen, on hold, paused, missed and recently served — so a guest who is on hold or already finished still turns up, with their own state shown beside them.
• It counts what it found (“3 matches”), and nothing matching reads “Nobody matches …”.

• So typing their name finds nothing even though they are right there on the screen.

• When that's the case and it finds nothing, it says how many it searched and that anybody further back isn't loaded yet.
• The waiting list itself says something shorter above it, naming how many of the total it is showing.
• Nobody is lost — they are further back in the line and move up as you call from the top.

• The ⓘ panel shows whether they're a walk-in, booked, priority or an emergency; their state; how many people are with them.
• It also shows how long they've waited ("Waiting too long" in red if they're past your limit); when they joined and their place in line.
• And how we reach them — the one channel this visitor gave, or "No contact given" if they gave none; when they were last messaged; the service they're booked for; their note; and their flags. Press Done, click away, or press Escape to close it.
• The 🕐 view carries the time of each entry (in the shop's clock, not your device's), how long the gap was, which counter, and who did it.

• When the ⓘ panel says “Message didn't arrive”, nothing was sent in its place. turnda does not quietly try a different channel instead.
• That is deliberate, so the board can never tell you somebody was told when they were not — treat it as a prompt to call that person by name.
• Why the history matters. Putting somebody back in the line clears their earlier call from their row, so the row and the ⓘ panel show a clean fresh start.
• The step-by-step view is the only place that remembers they were already called once. Every role can open it.

One more pair worth knowing sits on the status pill itself, not as a banner.

• Reconnecting — your own device is offline.
• Delayed — the live feed dropped and the screen is refreshing itself every 15 seconds instead.
• Either way, nothing is lost and you don't need to do anything.

Related: Serving order & fairness · The public board · PIN sign-in & stations