HelpWhatsAppSwitching WhatsApp on

Switching WhatsApp on

Three short steps, and nothing is charged until the last one. Only the owner can do it, and only on a paid package.

Owner Where: Billing → Visitor updates 5 min read

WhatsApp is an optional extra you pay for in prepaid packs. The tracking link, the lobby TV and email stay free and included.

What it is

Switching on WhatsApp means buying your first pack of 1,000 messages and allowing turnda to buy the next ones for you, up to a monthly limit you choose. Until you pay, nothing is charged and visitors keep the free tracking link, the lobby TV and email.

How to check it in turnda

Open Billing and find the Visitor updates card at the top of the add-ons. On the Free package the card is greyed out and says “Works on a paid package — choose a package first.”
Choose WhatsApp, then press Switch on WhatsApp. A manager has no Billing page; only the owner switches. Staff do not see Billing.
When it is on, the WhatsApp messages card shows Messages left, Your zone, Packs this month and Next pack. Your invoice appears in Billing history straight away.

A real example

Ravi owns a café in Singapore. Singapore is in Zone 3, so one pack is $30 for 1,000 messages. He expects about 40 visitors a day, and he picks a limit of 3 packs. The screen tells him the most he could ever pay in a month is $90. He ticks the permission box and pays his first pack. Because each visitor who turns on WhatsApp gets 2 messages, 3 packs cover about 1,500 visitors a month.

What the screen asks, in order

Step	What you do	What you see
1 · Where visitors are	Type a country and turnda picks its zone, or pick the zone yourself. A sketch of the world with a key shows what each zone reaches. Press Next: monthly limit.	The price for 1,000 messages. A warning if the zone misses a country where you have a location, which you answer by ticking “I understand”.
2 · Monthly limit	Tap one of ten tiles, from 1 pack to 10 packs. There is no default. You can type your visitors a day to see an estimate. Press Next: check and pay.	How many visitors that covers, and the most you could pay in a month. The banner says “This is a limit, not a purchase.”
3 · Check and pay	Read the rules box, tick the permission box, press the pay button. It reads “Pay” and the amount, then “and switch on”.	The price you pay now, charged to your card, with the tax or “No tax added”.

What happens in the system

1Choose your zone
Sets the price of each pack
2Choose your monthly limit
The most packs we may buy in a month
3Tick the permission box and pay
Your first pack is charged now
4WhatsApp is on
Visitors are offered “Get WhatsApp updates”
5Next pack, automatically
Bought when 10% of your messages are left, never beyond your limit

From the first tap to a running WhatsApp.

The rules box, in plain words

Rule	What it says
What you pay now	The price shown, charged to your card straight away.
What we charge later	When 10% of the messages you hold are left, we buy the next pack on the same card. Never more than your limit in one billing month. You get an email and an invoice each time.
When you run out	New visitors stop being offered WhatsApp. People already waiting still get “Almost your turn”. It starts again on your next billing day (the date shown on your WhatsApp card), or at once if you raise your limit.
Refunds	A pack is not refunded for a change of mind, for switching WhatsApp off or for moving to Free. Unused messages are refunded automatically, without you asking, if WhatsApp stops working because of a problem on our side for 72 hours (three days) in total within any 7 days, or if we stop offering WhatsApp. If that automatic refund cannot be made the first time, turnda tries again at a later check.

The permission box is a real agreement. Ticking it says you allow turnda to buy more packs by itself, up to your limit, and charge your card. The pay button is greyed out, and says why, until you tick. If you change your limit later, you tick again for the new one.

What you need to do

Choose a zone that covers most of your visitors. See Zones and packs.
Choose a monthly limit you are comfortable with. Type your visitors a day to see an estimate. You decide; we never pick one for you.
Check the total, tick the box and pay. A bank confirmation window may open on top of the page. Confirm there.

Keep a working card on file. If a card is declined, new visitors stop being offered WhatsApp until you update it.
To stop, press Switch off WhatsApp. People already waiting still get “Almost your turn”, your unused messages are kept, and nothing is refunded.

What turnda does not cover

Your bank. A card can be declined or ask you to confirm. The bank’s page shows our company’s name, not “turnda”. That is expected.
Tax, where it applies, is shown on each invoice.
WhatsApp’s own rules (set by Meta). They decide who can be messaged and when.

Common questions

Question	Answer
Can I buy a pack early for a big day?	No. Raise your limit instead. The next pack is bought when 10% of your messages are left.
Can I change my zone or limit later?	Yes: Change zone and Change monthly limit. A new zone starts with your next pack. Raising your limit starts at once. Lowering it starts on your next billing day. While a zone change waits for your next pack, the card keeps showing its four number boxes.
What shows on my card statement?	‘…TURNDA…’. If you do not recognise a charge, press Ask about this charge on the invoice.
Do unused messages run out?	No. They stay yours while you are on a paid package. On Free they are paused and kept.
Which messages does a visitor get?	Exactly two, always the same, in your visitor’s language: “You’re in the line” (with their tracking link) and “Almost your turn”. A visitor who is called straight away gets only the first. If the second one cannot be sent on WhatsApp and the visitor gave an email, it goes by email instead. Nothing else is ever sent on WhatsApp, and replies other than STOP are not read.
Can I use WhatsApp and text messages together?	No. A business uses one of the two. Text messages are not open in any country yet. See WhatsApp or text messages: one channel.