HelpSet up by business typeSet up a clinic: reception → doctor → pharmacy

Set up a clinic: reception → doctor → pharmacy

This recipe builds a three-stop clinic visit — reception → doctor → pharmacy — as one guided journey. The visitor joins once and keeps a single number and tracking link the whole way, advancing stop by stop.

Owner Where: Locations → your line 3 min read

Quick answer. A clinic is one line set to SEVERAL STOPS. You make the line, turn on the extra stops in its Line settings → Setup, give each stop its own staff and hours, then go live. About 10 minutes.

The plan

You need one thing before you start — a location (your clinic). Everything else is built below. Here's the shape you're aiming for.

1Reception
Where visitors join and are checked in
2Doctor
The consult stop — often one or more rooms
3Pharmacy
The collect stop on the way out

One visit, three stops — the visitor never re-joins a new line at each desk.

Each of these is a STOP — a real serving point with its own counters, hours and serving rule. Because it's one journey, a visitor never re-joins a new line at each desk.

1. Create the line

Open Locations and, on your clinic, choose Add another line (or the first line if it's a fresh location).
Name it for the WHOLE VISIT. For example “Visitor visit” or “Clinic” — not just reception, because this one line represents the entire journey.

2. Add the stops

On that line, open Line settings and go to the Setup section.
Under the flow choice, switch from One stop to Several stops (a journey). The line is now a journey, and its first stop is reception.
Add the next stops IN THE ORDER VISITORS PASS THROUGH THEM — add Doctor, then Pharmacy. Reorder or remove any stop from the same place.

Prefer a bird's-eye editor? Owners can also build and reorder the whole journey on the dedicated Journeys page — name it, pick the clinic, and add the stops in order. Same result; use whichever you like.

3. Set up each stop

A journey serves well only when every stop can actually serve. For EACH of reception, doctor and pharmacy:

For every stop

What to do	Why
Name its counters	You type the name of at least one counter when you add the stop. One counter per place a visitor is served — reception desks, each doctor's room, the pharmacy counter — so everyone can see who's at each room and serves are tagged to the right one.
Set its hours	A stop that's closed pauses politely — the visitor is held and told, rather than sent to a desk that's shut.
Pick its serving rule	Reception is usually keep it fair; the doctor stop can be appointments first if you book consults.
Choose which stops message the visitor	Each stop has a Notify switch — turn it on to send a heads-up when the visitor reaches that stop, or leave it off for a quiet hand-off (e.g. reception → doctor next door).

To open a specific stop's controls, open that stop from the Setup list — its own Line settings appear, scoped to just that stop.

4. Go live & test

Once the setup checklist is done, the line is ready — there is no payment step. A new business starts on the Free package, with no card needed. See Billing & packages.

Run one test visitor through.
Join at reception, get called and advance to the doctor, then to the pharmacy, and finish.
Watch the single tracking link update at each stop — that's the whole journey working.

“A journey needs at least 2 stops.” A one-stop line can't be a journey — add the doctor stop (and pharmacy) before saving. And if a visitor seems stuck between stops, check the NEXT stop is open and someone is calling there.