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Getting started
How
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works
Which businesses
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is for
Sign in
Create your business
Recover your account
I lost my sign-in email and my recovery codes
Set up your first line & go live
The setup checklist
Business, location, line & counter
Getting around the app
Why is a button greyed out?
First-visit page introductions
Get help & contact support
Go-live checklist
What counts as a visit
Guided setup
Common questions
Set up by business type
Set up a simple counter or takeaway
Set up a salon: walk-ins + appointments
Set up a clinic: reception → doctor → pharmacy
Set up your line
The Locations hub
Location details
Ticket numbers
Opening hours
Services & slot lengths
Questions
Counters (serving points)
Serving order & fairness
Capacity & privacy
Staff latitude & flags
The running-late banner
Journeys (multi-stop visits)
Run the queue
The Queue console
Call & serve
My stops: serve several stops from one screen
Grab & call
Hold, no-show & requeue
Walk-ins, notes & flags
Visit notes
Transfer a visitor
Running a multi-stop visit
What your visitors see
Design your visitor pages
The Join page
Kiosk / counter check-in
Running the counter tablet
The free tracking link
Share my place
Rate the visit
Branding on visitor pages
Which language visitors see
Wording and languages
Appointments
Turn on appointments
Taking an appointment
Appointments: the Week view
Booking an appointment online (your visitors)
Managing an appointment (your visitors)
Add to my calendar
How appointments are called
No-shows & grace
Messages
How visitors are notified
Email messages
Message moments
Timing: heads-up & reminders
Wording & merge fields
Did it arrive? (delivery log)
In-app notifications
WhatsApp
How WhatsApp works for your visitors
Switching WhatsApp on
WhatsApp zones and packs
When a message counts, and when you get it back
When WhatsApp is down on our side, and your refund
WhatsApp or text messages: one channel
WhatsApp privacy: what we keep about a visitor’s number
A visitor did not get a WhatsApp message
The Messaging page: WhatsApp and text messages
WhatsApp, start to finish: a walkthrough
WhatsApp: what happens if…
SMS (text messages)
Text messages, start to finish
How text messages work for your visitors
Countries for text messages: open, on request and not supported
Switching on text messages
Text-message packs, zones and your monthly limit
Your name on text messages
The registration fee for a country on request
Text messages: when a text counts, and how stopping works
Why a visitor was not signed up for texts, and unusual activity
Privacy: your visitors’ numbers and text messages
A visitor did not get a text
What happens if… (text messages)
Lobby TV, displays & devices
Design your lobby-TV display
Display sections
Display look & sound
Readability on the TV
Pair a device
Device settings & scheduling
The lobby TV
Connect a TV (pairing)
Devices
Team & roles
Invite your team
Adding or removing someone when scheduling is on
Roles: who can do what
What to do first, by role
Roles & permissions
Manager permissions
Schedule: who works when
Schedule: Rules
Schedule: Hours
Schedule: Shifts
Schedule: Rosters
Schedule: the week and Assign
Schedule checks
Schedule: Leave and cover
My calendar
Who can manage the schedule
How the schedule reaches the counter and the reports
PIN sign-in & counters
Switch person
Take over a counter
Presence & counters
Team chat
My Metrics
Insights & reports
The dashboard
Blueprint
Warnings and alerts: the red bar and the amber badge
Dashboard: every Needs attention message
Analytics
Reports & exports
Activity log
Billing, payments and refunds
Billing & packages
Your package and visit meter
Paying and invoices
Your monthly statement
Tax (GST) on invoices
Changing your package
Price changes, and the 30 days' notice
Adding or changing a card
Card expiry and failed payments
Bank confirmation (3-D Secure)
What to check with your bank
How automatic buying works
Running low: the 80% warning and the stop
Your monthly limit
Extra visits
Automatic buying paused: unusual activity
Our refund policy
Refunds: when, how and how long
Refunds we do not make
A refund that bounced
Ask about this charge
During a card dispute
After a dispute, won or lost
A second lost dispute
Moving to Free
Close your account
The email allowance
Reseller code
Limits & quotas
Package limits
Billing, start to finish
What happens if...
Settings & account
Settings, at a glance
Your profile
Hand over the business
Business branding
Dashboard language
Priority tiers
Integrations
Transfers & the weekly digest
Data & privacy
Visitor data requests
Retention & export
Fix a problem
Troubleshooting: start here
Why isn't my line taking joins?
Nobody's being called / the line isn't moving
A visitor says they didn't get notified
The lobby TV is blank or offline
Contact support
Glossary
Help
›
Set up by business type
Set up by business type
Counter, salon or clinic — a full recipe. Pick a topic:
Set up a simple counter or takeaway
The fastest setup — one line, one counter, go live.
5 min
Set up a salon: walk-ins + appointments
Walk-ins and appointments together in one line.
8 min
Set up a clinic: reception → doctor → pharmacy
Reception → doctor → pharmacy as one guided journey.
8 min