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Getting started
How
turn
da
works
Which businesses
turn
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is for
Sign in
Create your business
Recover your account
Set up your first line & go live
The setup checklist
Account, location, area & station
Getting around the app
Get help & contact support
Go-live checklist
Common questions
Set up by business type
Set up a simple counter or takeaway
Set up a salon: walk-ins + appointments
Set up a clinic: reception → doctor → pharmacy
Set up your line
The Locations hub
Location details
Opening hours
Services & slot lengths
Stations (serving points)
Serving order & fairness
Capacity & privacy
Staff latitude & flags
The running-late banner
Journeys (multi-stop visits)
Run the queue
The Queue console
Call & serve
Hold, missed & requeue
Walk-ins, notes & flags
Transfer a visitor
Running a multi-stop visit
What your customers see
Design your visitor pages
The Join page
Kiosk / counter check-in
Running the counter tablet
The free tracking link
Rate the visit
Branding on visitor pages
Which language visitors see
Bookings & appointments
Turn on appointments
Taking a booking
Self-booking (your customers)
Managing a booking (your customers)
How bookings are called
No-shows & grace
Notifications
How customers are notified
WhatsApp messages
Email messages
Message moments
Timing: heads-up & reminders
Wording & merge fields
Did it arrive? (delivery log)
In-app notifications
Lobby TV & screens
Design your lobby-TV board
Board sections
Board look & sound
Readability on the TV
Pair a screen / device
Device settings & scheduling
The public board
Connect a TV (pairing)
Team & roles
Invite your team
Roles: who can do what
What to do first, by role
Roles & permissions
Manager permissions
PIN sign-in & stations
Presence & counters
Team chat
My Metrics
Insights & reports
The dashboard
Analytics
Reports & exports
Activity log
Settings & account
Settings, at a glance
Your profile
Business branding
Dashboard language
Priority tiers
Transfers & the weekly digest
Data & privacy
Customer data requests
Retention & export
Billing & plans
Limits & quotas
Close your account
Fix a problem
Troubleshooting: start here
Why isn't my line taking joins?
Nobody's being called / the line isn't moving
A customer says they didn't get notified
The lobby board is blank or offline
Contact support
Glossary
Help
›
Set up by business type
Set up by business type
Counter, salon or clinic — a full recipe. Pick a topic:
Set up a simple counter or takeaway
The fastest setup — one line, one station, go live.
5 min
Set up a salon: walk-ins + appointments
Walk-ins and appointments together in one line.
8 min
Set up a clinic: reception → doctor → pharmacy
Reception → doctor → pharmacy as one guided journey.
8 min