HelpTeam & rolesSwitch person

Switch person

When a tablet is passed from one person to another, the second person should not carry on as the first. Switch person lets you pick your own name and type your own PIN in a few seconds.

Everyone Where: Account menu → Switch person 3 min read

Quick answer. Open the account menu at the top right, press Switch person, choose your name, and enter your PIN. From then on everything you press is recorded as you. The person before you is not signed out of their counter.

Example Aisha has been serving from the tablet at the front desk. At 2 pm Ben takes over the tablet. He opens the account menu, presses Switch person, chooses Ben, and types his PIN. The tablet says “This tablet is now Ben.” Aisha keeps her counter and her visitor until she or a manager changes it.

How to switch

Open the account menu at the top right and press Switch person. The menu row says “Not you? Use this when someone else was using this tablet before you.” Everyone with a name on turnda sees it, owners and managers too.
Step 1 of 2, Who are you? — find your name. Use Search people if the list is long. The person signed in now is marked “signed in now” and cannot be picked. Your choice is marked “chosen”.
Step 2, enter your PIN on the large keys. It is the same PIN you use to sign in at a counter. There is a key to delete the last digit and one to confirm.
Press Switch to your name. The page reloads as you, so nothing the previous person had on screen stays behind.

Afterwards the page says This tablet is now your name, with “Aisha is no longer signed in on this tablet. They keep their counter.”

The offer of the counter

If the person before you was signed in at a counter, a question follows: Aisha is at Counter 1. Take Counter 1 too? It explains: “You have just switched to this tablet. Aisha is still signed in at Counter 1.”

Answer	What happens
Yes	Counter 1 becomes yours and Aisha is told, with your name and the reason “Shared tablet”. It is written to the Activity log. If Aisha is holding a visitor, a member of staff cannot take it — you stay switched, at no counter. If you already sit at another counter, you are asked what happens to your own visitor.
No	Aisha keeps Counter 1. You are switched, and can take a counter yourself later.

Who appears in the list

Only people placed at this location who have a PIN, and who have not been removed from the team.
The owner, and managers who sign in by email, are not listed. The list says so: “They sign in from the sign-in page.” Under it, Sign in with email instead signs this tablet out and opens the sign-in page for them, so nobody has to find Sign out in the menu first.
If nobody else has a PIN, the list says “Nobody else at this location has a PIN yet.”
With no location chosen the box says “Choose a location first, then switch person.”

Is it safe?

It is the same PIN as signing in, with the same limit on wrong tries. A wrong PIN says “That PIN isn’t right.” and changes nothing — the tablet is still whoever it was.
The same locks apply here: 10 wrong PINs in a row for one person lock that PIN for 5 minutes (even the right PIN is refused), and after 3 such locks in a day the PIN is switched off until a manager or the owner gives a reset code. See PIN sign-in & counters.
A switch ends only the sign-in this tablet held. The person before you stays signed in on their other devices.
Every switch is written to the Activity log.
Offline, the box says “We couldn’t reach turnda. Check your connection and try again. This tablet is still …”.

Common questions

Question	Answer
Do I sign out first?	No. Switch person replaces the sign-in in one step. Signing out is for when nobody will use the tablet.
Is it the same as Take over?	No. Take over removes someone from a counter. Switch person does not — it only changes who is using the tablet. See Take over a counter.
I do not have a PIN.	Ask the owner or a manager to reset it. See PIN sign-in & counters.