Data & privacy
This page is your privacy control room — your agreement status, how long visitor details are kept before they're auto-deleted, exporting your setup, and handling a customer's data request.
Your agreement
The data processing agreement card shows whether it's accepted, and when. In plain terms, you are the data controller for your visitors' information and turnda is your processor — the standard relationship for a tool that handles data on your behalf.
Retention window
| Setting | Detail |
|---|---|
| Auto-delete after (days) | How long a visitor's name and contact are kept after their visit before they're automatically deleted. |
| Default | 48 hours (2 days) |
| Range you can set | 1 day to 1 year |
| When a change applies | Future visits only — visits already stamped with a deletion time keep theirs. |
| Who can change it | Owner only. |
Short by design — turnda holds visitor personal data only as long as it's useful, then removes it for you.
What your customers are told, and where
You do not have to write a privacy line for your customers — turnda puts one on the pages that collect their details, at the moment they are asked.
It is a short sentence with Privacy and Terms next to it, both opening in a new tab so nobody loses what they were typing.
Where the privacy line appears — and doesn't
| Page | What it says |
|---|---|
| The join page | “We use your details only to hold your place and let you know when it's your turn.” Shown whether or not you ask for a phone or email, so a tap-only join page still carries it. |
| The WhatsApp-join page | The same join sentence, on the short form a customer fills in before WhatsApp opens. That form asks for a name, a party size, what they need, a vehicle and a note. |
| The booking page | “We use your details only to hold your appointment and remind you about your booking.” |
| The counter tablet | The same join sentence — but only if the tablet actually asks for something. A tap-only kiosk collects nothing, so it claims nothing. |
| A customer's own booking page | Nothing. It shows a booking they already made and asks for nothing new, so there is nothing to disclose. |
| The tracking link | Nothing either — that page asks the visitor for no details at all. |
- It never quotes a deletion period. That is your setting above, and any number here would be invented.
- It links the published Privacy and Terms, not the versions inside the app — those are written for you as the shop owner and would confuse a customer.
Export & requests
Two more tools live here — Export my data downloads your account configuration as a file, and Customer data requests lets you look up or erase the data held on one person. Closing the account is also reached from here.