HelpGetting startedGet help & contact support

Get help & contact support

Help is never more than a tap away — ask in your own words inside the app, search this centre for the full guides, and escalate to a human when something's genuinely broken.

Everyone 2 min read

Help inside the app

Two tools live in the app's top bar	What happens
Ask turndaAI	Tap it and ask in plain words, like "why did that person get called first?" It answers from this help centre only — short answer first, then a Read the full article link to the exact article. It knows the page you're on, it's private, and if the answer isn't written here it says so instead of guessing.
Search or jump to…	Opens the command palette. It finds every page and every settings card, so "retention", "logo" or "priority" lands you on the right screen without hunting menus.

This help centre

You're in it. Every screen, setting and flow has a page here, grouped the way the app is.
Use the search box (or the search shortcut here too) — it's instant and typo-tolerant, and jumps straight to the matching section.
Most "it's not working" questions are answered fastest by the troubleshooting index, which matches symptoms to fixes.

Reach a human

When you need a person, the full playbook is on Contact support. The short version:

If this happened…	Do this
A specific visitor's visit went wrong.	Queue → select the visitor → press Report a problem about that visitor (the bug icon in the top bar on a wide screen; on a phone, tablet or narrower window it is in the account menu, under your name) → Send report. It bundles that visitor's full journey with your message, so support sees exactly where it broke.
Anything else.	Open Ask turndaAI and press Contact us at the bottom of the panel (or use Report a problem: the bug icon in the top bar on a wide screen, the account menu on a phone or tablet). It creates a conversation you can follow on your Support page.

Tip: Most "it's not working" questions are answered by the "If it goes wrong" box at the end of each guide — check there first; it lists the usual causes for that exact page.

Ask turndaAI

Ask turndaAI is the help search built into the app and this website. It finds the right help page for a question typed in your own words. Nothing you type leaves your device to an outside AI.

What happens	What it means
You make a typing mistake, or use a different word	It copes. “Cancel” and “remove” count as the same thing, so a loose question still finds the answer.
Your words do not match any page	A small on-device model helps find the meaning. It loads only when needed.
You open it on a page	It suggests the three questions people ask most on that page and ties the page to its help article.
The answer is about a screen	The answer can have a button that opens that screen for you.
You ask in French, Spanish, Portuguese, Indonesian or Arabic	It understands and answers in that language.
You ask about prices	The price in the answer comes from the live price list, never a blank.