HelpGetting startedGet help & contact support

Get help & contact support

Help is never more than a tap away — ask in your own words inside the app, search this centre for the full guides, and escalate to a human when something's genuinely broken.

Everyone 1 min read

Help inside the app

Two tools live in the app's top bar	What happens
Ask turndaAI	Tap it and ask in plain words, like "why did that person get called first?" It answers from this help centre only — short answer first, then a Full details link to the exact article. It knows the page you're on, it's private, and if the answer isn't written here it says so instead of guessing.
Search or jump to…	Opens the command palette. It finds every page and every settings card, so "retention", "logo" or "priority" lands you on the right screen without hunting menus.

This help centre

You're in it. Every screen, setting and flow has a page here, grouped the way the app is.
Use the search box (or the search shortcut here too) — it's instant and typo-tolerant, and jumps straight to the matching section.
Most "it's not working" questions are answered fastest by the troubleshooting index, which matches symptoms to fixes.

Reach a human

When you need a person, the full playbook is on Contact support. The short version:

If this happened…	Do this
A specific visitor's visit went wrong.	Queue → select the visitor → Report issue → Send to support. It bundles that visitor's full queue journey with your message, so support sees exactly where it broke.
Anything else.	Open Ask turndaAI and press Report an issue at the bottom of the panel. It creates a conversation you can follow on your Support page.

Tip: Most "it's not working" questions are answered by the "If it goes wrong" box at the end of each guide — check there first; it lists the usual causes for that exact page.