No-shows & grace
An appointment that hasn't checked in keeps its place for a grace windowHow long a late appointment is held before it is marked a no-show. after its slot time, then is marked a no-show. Someone you have already called is never marked a no-show by the clock. One setting changes what happens to a late appointment.
The grace window
No-show grace is how long a late appointment keeps its place after its slot time, if the visitor hasn't checked in. It is counted from the slot time, it is set per line, and it is never zero.
How long, and what happens then
| How long | What happens then |
|---|---|
| 10 minutes (the default) | A 15:00 appointment that hasn't checked in by 15:10 is marked a no-show and loses its place. |
| Never 0 | The field can't be set to zero — every late appointment gets at least a short grace. You can set anything from 1 minute up to 24 hours. |
| Your choice | Set it to match your patience — a busy counter might use a short grace, a clinic a longer one. |
Honour late arrivals
| Honour late arrivals ON | Honour late arrivals OFF | |
|---|---|---|
| An appointment that checks in after its slot | Keeps its appointment priority instead of dropping to the back — held for up to about 12 hours | Re-enters as a walk-inSomeone who joins the line on the spot (QR, link, or kiosk) without a booking. with a fresh clock — waits from the moment they arrive, like anyone else |
| The grace field | Disabled — this setting is doing the holding | Active, and sets the timing |
Someone you have called is never auto-marked a no-show
The grace above applies to appointments that have not checked in yet. Once you press Call, the visitor — walk-in or appointment — stays Called until staff press Complete or No-show. Nothing marks them a no-show by itself. If nobody presses either, a separate setting below closes the visit as "not recorded", which is not a no-show.
| Setting | What it does |
|---|---|
| Close a forgotten visitor after | Default 120 minutes (15–720, cannot be turned off). If nobody presses Complete or No-show this long after a visitor was called, turnda closes the visit as "not recorded" and frees the counter. It is left out of your served and no-show figures. Set it longer than your longest service: with the default, a job that runs past two hours is closed before it ends. |
| Staff latitude | Your call on whether a re-queued no-show goes to the back or keeps their spot — see Staff latitude. |
No-show numbers can stay on the TV so the desk can call them back.
Spotting likely no-shows
The Appointments page also helps you get ahead of no-shows — a Higher no-show risk badge appears on appointments that look risky, based on this line's own history (lead time, past no-shows).
It's a smart estimate, so it only shows once the line has enough appointment history behind it — around 20 finished appointments.
| You press | What happens |
|---|---|
| Remind | Re-sends the reminder manually, one tap, next to the badge. It only appears when the visitor can be reached; otherwise the row says “No reminder can be sent to this visitor”. |
Fixing a visit the clock closed
A visit closed as “not recorded” is not lost. On the same day you can correct it.
- Open the visit on the Queue page and mark what really happened: completed or no-show.
- Visits that closed with nobody pressing anything are listed together, so you can go through them one by one.
- Once you correct it, the day's figures count it properly.