No-shows & grace
When someone is called but doesn't come to the desk, their spot is held for a grace windowHow long a called visitor's spot is held before they're marked a no-show., then they're marked a no-show. One setting changes what happens to a late booking.
The grace window
No-show grace (minutes) is how long a called visitor's place is held before they're marked absent — it's per line, and never zero.
How long, and what happens then
| How long | What happens then |
|---|---|
| 10 minutes (the default) | The visitor is marked a no-show and loses their place. |
| Never 0 | The field can't be set to zero — every called visitor gets at least a short grace. |
| Your choice | Set it to match your patience — a busy counter might use a short grace, a clinic a longer one. |
Honour late arrivals
| Honour late arrivals ON | Honour late arrivals OFF | |
|---|---|---|
| A booking that checks in after its slot | Keeps its appointment priority instead of dropping to the back — held for up to about 12 hours | Re-enters as a walk-inSomeone who joins the line on the spot (QR, link, or kiosk) without a booking. with a fresh clock — waits from the moment they arrive, like anyone else |
| The grace field | Disabled — this setting is doing the holding | Active, and sets the timing |
No-shows apply to walk-ins too
A called walk-in who doesn't appear is also cleared automatically — but by its own separate setting below, not the booking grace above.
| Setting | What it does |
|---|---|
| Auto-clear a called guest after | Default 30 minutes (5–240, or blank for off). If staff call someone but never resolve them, this auto-marks that stuck "now serving" guest a no-show, so it doesn't sit on the board forever. |
| Staff latitude | Your call on whether a re-queued no-show goes to the back or keeps their spot — see Staff latitude. |
No-show numbers can stay on the TV so the desk can call them back.
Spotting likely no-shows
The Bookings page also helps you get ahead of no-shows — a Higher no-show risk badge appears on bookings that look risky, based on this line's own history (lead time, past no-shows).
It's a smart estimate, so it only shows once the line has enough booking history behind it — around 20 finished bookings.
| You press | What happens |
|---|---|
| Remind | Re-sends the reminder manually, one tap, next to the badge. |