HelpBilling, payments and refundsYour monthly limit
Your monthly limit
Your monthly limit is the most packs turnda may buy for you in one billing month. It is a ceiling, not an order.
You choose it, you see the highest possible cost before you agree, and only the owner can change it.
What it is
The limit is a number of packs, from 1 up to 10. If you reach it, nothing more is bought until the next billing month, or until you raise it.
How to check it in turnda
- Open Billing and find the add-on card. It shows your limit and how many packs were bought this month, for example “pack 2 of 3”.
- Press Change monthly limit on the WhatsApp card (or the text messages card, once a country is open for texts), or Change the monthly limit on the Extra visits card. When a card is running low or has reached its limit, its notice also has a Raise my limit button. Only the owner can. Billing is not open to managers.
- Read “The most this could cost in a month”. It is the price you pay, shown again before you agree.
A real example
Mei's Salon Mei chooses a limit of 3 WhatsApp packs. The page says the most she could pay in a month is $90. In a quiet month she buys one pack and pays $30. In a very busy month she buys three, $90, and no more. On the 25th she raises her limit to 4, and WhatsApp is offered to new visitors again straight away.
What happens in turnda
- 1Pack 1 of 3Paid when you switch on
- 2Pack 2 of 3Bought automatically at 10% left
- 3Pack 3 of 3Bought automatically at 10% left
- 4Limit reachedNo pack 4 this month
- 5Your next billing dayThe count starts again
- What the limit stops. For WhatsApp, new visitors are no longer offered it, while people already waiting still get their “almost your turn”; it starts again on your next billing day, or at once if you raise the limit. For extra visits, once your visits have run out and the limit is used, new joins continue until the end of that day (closing time) and then pause until the next billing month, or until you raise the limit. Everyone already in the line is served. Text messages, once a country is open, work the same way as WhatsApp.
- Extra visits have no default. You pick a number, or None (“Don’t buy extra visits for me”). That is a real choice. Until you choose, none are bought and a notice tells you why.
- You can raise or lower it at any time. Raising it takes effect at once. Lowering it starts on your next billing day, so this month keeps the higher limit.
- If the tax on a pack goes up, turnda does not charge it. A notice on the Billing page says buying stopped because the tax changed. To start again, open the card, save your monthly limit once more and tick the new figure.
- Free cannot buy packs. A Free business has no card, so extra visits are not available.
What you need to do
- Pick a limit that matches how busy you get, not the biggest number.
- Look at the highest possible cost the page shows. If it is more than you want to risk, choose a lower limit.
- Raise it when you see the notice that you have reached your limit and want the add-on to carry on.
What turnda does not cover, and who does
| Not covered by turnda | Who covers it |
|---|---|
| Choosing the right limit for your business | You. The page shows an estimate, but only you know your busy days. |
| A refund because you chose too high a limit | Not covered. Packs are not refunded for a change of mind. |
Common questions
| Question | Answer |
|---|---|
| Can my manager change it? | No. Only the owner. |
| Does the limit apply to the whole year? | No. It applies to one billing month and starts again each month. |
| Is the limit shared by WhatsApp, texts and extra visits? | No. Each add-on has its own limit. |
| Do packs I already hold count toward the limit? | Only packs bought in the current billing month count. |