HelpWhat your visitors seeWhich language visitors see

Which language visitors see

Everything a visitor sees — the join page, their tracking link, online appointment, their appointment page, the counter tablet and the lobby TV — is available in six languages. Nothing has to be translated by you, and the right language is chosen for the visitor to start with. They can change it themselves with a small language picker on the page.

Everyone Where: Visitor pages → Words → Default language 5 min read

The short version. On a visitor's own phone, their phone's language wins. On a screen that belongs to you — the counter tablet and the lobby TV — your setting wins and the device is ignored.

The six languages

English
Spanish (Español)
French (Français)
Portuguese (Português)
Indonesian (Bahasa Indonesia)
Arabic (العربية)

Every word a visitor reads is translated — the buttons, the wait wording, the error screens, the day and time labels.

If neither the phone nor your setting is one of the six The page is in English.

Who decides — the phone or you

Which side wins depends on whose screen it is, and that is on purpose.

	The visitor's own phone Their language wins	A screen you own Your language wins, always
Covers	The join page, tracking link, online appointment, their appointment page, and the WhatsApp button's hand-off to WhatsApp	The counter tablet and the lobby TV
How it decides	If their phone is set to one of the six, they get that. Only if it is set to something else does your language apply, and English is the last resort.	Follows your setting and ignores the device completely.

For example: your business is set to Spanish and a French visitor scans your QR code — she sees French, because it is her phone.

A lobby TV is your signage, and a television's device language is whatever somebody set on a streaming stick years ago — on a shared tablet the language would flip depending on who touched it last.

A lobby TV you designed yourself It uses the Language on the display you chose for it — the same idea, one level closer to the screen.

Turning your own setting to Spanish will not make your join page Spanish for an English-phone visitor. This is the opposite of what most websites do. Your setting sets the language for everyone whose phone we cannot follow.

A visitor can change the language for their visit

The join page, appointment page (and managing an appointment), the tracking page and the kiosk join screen carry a small searchable Language picker under your business name. The lobby TV never has one, because nobody can touch it.

It lists turnda's six languages by their own names, plus any language you have published, shown as “Name (translated by the business)”.
Their choice changes every word on the page, the reading direction, and the language of the emails and messages that visit triggers. It is remembered for their visit.
On the shared counter tablet the choice is not remembered — your language comes back before the next person walks up.
A phone is matched to a language you published by its whole code first, then by its base language. For example, a phone set to Portuguese (Brazil) gets your Brazilian Portuguese if you published one, otherwise Portuguese.

Where you set yours

Open Visitor pages, choose the location, and look under Words for Default language. It is set per location, so a second business in another neighbourhood can differ from the first.

Choosing a language here overrides everything below, for the visitor pages of that location.

Left on Automatic, it falls back in this order

Order	Setting
1	The location's own Language (Locations → the location)
2	Your business-wide Visitor language (Settings)
3	English

If your business language is a regional one such as Portuguese (Brazil) and a sentence has not been translated into it, the visitor first sees turnda's own Portuguese for that sentence, and only then English.

Messages follow the visitor too

A visitor's WhatsApp messages and emails come in the language their own page was shown in. For example: an Arabic-phone visitor joins your English business — their join page is in Arabic, and so is every message they get after it (your place in line, you're nearly up, you're up, an appointment reminder, the review ask, and the email code). One exception: someone who messages your WhatsApp number cold, without using the WhatsApp button on your page, gets your business's language — see below. Text messages, once a country is open for them, are different: they are written in plain letters without accents, and a visitor whose phone is in Arabic gets the English text (see How text messages work for your visitors).

A message is written in this language, in this order

Order	Setting
1	The language the visitor's page was shown in (one of the six)
2	The location's own Language
3	Your business-wide Visitor language
4	English

Steps 2 to 4 are the fallback — used when we have no page language for that visitor. That is the case for people you add yourself at the desk or by phone, for visitors who joined before this change, and for the counter tablet (see below).

The counter tablet speaks your language, not the visitor's. A tablet is shared by everyone who walks up, so it is shown in your business's language, and messages to people who check in on it come in your business's language too. A visitor who scans your QR code on their own phone gets their own language, and so do the WhatsApp updates they choose on their tracking page, because that page already knew their language. Someone whose language we cannot tell gets your business's language.

Your own wording is used in the language you wrote it in. If you have edited a message (Wording), your text is used for visitors who read that language. A visitor in a language you have not written gets our reviewed translation in their language — we never send your Spanish sentence to an Arabic reader. To cover a language, write that message in that language's tab.

Want every message in one language no matter what? Not possible by design — the visitor's own language comes first. The location's Language and your business Visitor language decide only what visitors we know nothing about receive.

Arabic reads right to left

When a page renders in Arabic the whole layout mirrors — text, buttons and the order of things on screen all run right to left, the way an Arabic reader expects. You do not have to do anything to switch this on.

The ticket number and the 8-character code a visitor types to get back to their place stay left to right, in every language, because they are not words.
Anything you type — your page heading, your welcome message, your location name — is shown exactly as you wrote it, in whatever language you wrote it in. turnda translates its own wording, never yours.