HelpWhat your customers seeWhich language visitors see

Which language visitors see

Everything a customer sees — the join page, their tracking link, self-booking, their booking page, the counter tablet and the lobby TV — is available in six languages. Nothing has to be translated by you, and there is no language button for a customer to press — the right language is chosen for them.

Everyone Where: Visitor pages → Words → Default language 3 min read

The short version. On a customer's own phone, their phone's language wins. On a screen that belongs to you — the counter tablet and the lobby TV — your setting wins and the device is ignored.

The six languages

English
Spanish (Español)
French (Français)
Portuguese (Português)
Indonesian (Bahasa Indonesia)
Arabic (العربية)

Every word a customer reads is translated — the buttons, the wait wording, the error screens, the day and time labels.

If neither the phone nor your setting is one of the six The page is in English.

Who decides — the phone or you

Which side wins depends on whose screen it is, and that is on purpose.

	The customer's own phone Their language wins	A screen you own Your language wins, always
Covers	The join page, tracking link, self-booking, their booking page, and the hand-off from WhatsApp	The counter tablet and the lobby TV
How it decides	If their phone is set to one of the six, they get that. Only if it is set to something else does your language apply, and English is the last resort.	Follows your setting and ignores the device completely.

For example: your shop is set to Spanish and a French visitor scans your QR code — she sees French, because it is her phone.

A wall board is your signage, and a television's device language is whatever somebody set on a streaming stick years ago — on a shared tablet the language would flip depending on who touched it last.

A lobby board you designed yourself It uses the Language on the screen you chose for it — the same idea, one level closer to the screen.

Turning your own setting to Spanish will not make your join page Spanish for an English-phone customer. This is the opposite of what most websites do. Your setting sets the language for everyone whose phone we cannot follow.

There is no language switcher on a customer page — that is deliberate. A customer cannot pick a different language, and you cannot send them a link that forces one. If you need a page in a particular language for a particular customer, the only lever is their phone.

Where you set yours

Open Visitor pages, choose the branch, and look under Words for Default language. It is set per branch, so a second shop in another neighbourhood can differ from the first.

Choosing a language here overrides everything below, for the customer pages of that branch.

Left on Automatic, it falls back in this order

Order	Setting
1	The branch's own Language (Locations → the branch)
2	Your business-wide Customer language (Settings)
3	English

Messages follow a different setting

This catches people out — say it plainly. Default language in Visitor pages changes the pages only. It does not change the language of your WhatsApp and email messages.

Messages fall back in this order

Order	Setting
1	The branch's own Language
2	Your business-wide Customer language
3	English

Want both pages and messages in Spanish for one branch? Set that branch's Language, not just the page default. Setting only the page default gives you Spanish pages and English messages.

Arabic reads right to left

When a page renders in Arabic the whole layout mirrors — text, buttons and the order of things on screen all run right to left, the way an Arabic reader expects. You do not have to do anything to switch this on.

The ticket number and the 8-character code a visitor types to get back to their place stay left to right, in every language, because they are not words.
Anything you type — your page heading, your welcome message, your branch name — is shown exactly as you wrote it, in whatever language you wrote it in. turnda translates its own wording, never yours.