Transfers & the weekly digest
Two small owner-only choices — a switch about moving visitors between locations, and a weekly summary that lands in your inbox.
Cross-location transfer
| What | Detail |
|---|---|
| Allow transfers between locations | Off by default. Only about crossing between locations. While it is off, trying to move a visitor to another location is refused: “Moving visitors to another location is turned off for your business.” |
| Within one location | The Queue's Transfer action can always move a waiting visitor between that location's own lines — this switch does not touch that. |
| Who can do a cross-location move | The owner, or a manager of both locations, and only once the account switch is on. A manager can move a visitor between two locations they both manage. Staff, and a manager of only one of the two, keep transferring within their own location. |
| What happens to the ticket | A fresh ticket at the back of the destination line, with a new wait clock. Only the visitor's priority tier carries over, not their old place. |
Useful when one location is slammed and another is quiet. For the steps on the Queue — where the Transfer tile is and what the visitor sees on the new line — see Transfer a visitor.
The weekly digest
| What | Detail |
|---|---|
| Email me a weekly digest | On by default. Every Monday the owner gets a short email summary of the week just ended. |
| Who it goes to | One email to the owner's sign-in address, and one to each other owner, who can turn theirs off on their own Profile page. |
| Turning it off | Turn it off on your Profile page, in the Weekly digest card, if you'd rather check Analytics yourself; the email's footer reminds you where. Only the main owner sees that card. |
What the digest says
It is titled “Your week at {your business}” with the dates, opens with “Here is how the last 7 days went at {your business}” and covers the seven complete days before the send day — Monday itself rolls into next week's email. Where there is something to compare, each figure also shows the week before.
| Figure | What it shows |
|---|---|
| Visits served | How many visitors you completed. |
| Usual wait | Half waited less, half more, over the same seven days. With too few visits it says “not enough visits yet to say”. |
| No-shows | The count, with the no-show percentage worked out for you. If some of those visitors never received our message, it says how many, because they may not have known it was their turn. If nobody was expected, it says it is not known yet. |
| Satisfaction | Your average rating out of 5, or “no ratings yet” if none came in. |
| On time and Gave up | When there are figures to show: the share of visits that waited no longer than their line's target, and how many visitors left before anyone called them. |
| The biggest things to improve | Up to three, when there is something worth looking at, each with how many people it touches. |
If you run several locations, the digest adds every location together and says so — it is titled after “your {N} locations” rather than pretending one location did it all.
Related: Transfer a visitor · Analytics