HelpBilling, payments and refundsRunning low: the 80% warning and the stop

Running low: the 80% warning and the stop

Your café's pack has 200 messages left. Here is exactly what happens next: who hears about it, what is bought for you, and the one thing that stops at your limit.

Everyone Where: Dashboard and Billing 3 min read
The same steps apply to WhatsApp messages, to text messages (once they are open in a country) and, counted in visits, to extra visits.

What it is

turnda warns you when 80% of a pack is used, and buys the next pack when 10% is left. If you reach your monthly limit, buying stops.

How to check it in turnda

  1. Owner, open Billing and find the card for what is running low. At 80% used it says the real count and percentage, for example “Your WhatsApp pack is 80% used — 200 messages left (20%)”, never just “running low”. The card also shows what is left, the packs bought this month and when the next one is bought.
  2. Look at the amber Warnings badge beside the bell, or at Needs attention on the Dashboard. A Warning appears there once you have bought the last pack your limit allows and it is running down, and again when the limit is reached. Before that, the 80% message is on the Billing card and in the email only. See Dashboard alerts.
  3. Press Raise my limit if you want room for more packs. Only the owner has this button. A manager or a member of staff sees a note asking them to tell the owner.

A real example

Ana's Café Ana holds 1,000 WhatsApp messages. At 800 used, her email and her Billing card say “200 messages left (20%)”. At 100 left, turnda buys pack 2 of 3 and charges $30. When pack 3 is running down, a Warning says it is the last pack she allows. By the 25th she has used all three packs, and a Warning says the messages are used up. New visitors are no longer offered WhatsApp until her next billing day, or until Ana presses Raise my limit.

What happens in turnda

  1. 1Pack in use
    Messages go out as visitors ask
  2. 280% used, the warning
    An email to the owner and a message on the Billing card
  3. 4Limit reached, the stop
    No more packs this billing month
From a full pack to the stop.
WhoWhat they getWhat they can do
Owner An email, the message on the Billing card, and the amber Warning (last pack, then limit reached)Press Raise my limit on the Warning or on the Billing card.
Manager The amber Warning, marked “Owner only” where the owner has a button. No email, and no Billing pageRead it and ask the owner. Only the owner has the button.
Staff Nothing. Warnings about packs and limits are not shown to staff, and staff never see BillingNothing to do. If a visitor asks why they were not offered WhatsApp, tell the owner.
Still works at the limitStops at the limit
Visitors already waiting still get their messages. The free tracking link, the lobby TV and email carry on. New visitors are no longer offered the WhatsApp or text button, until you raise the limit or the next billing month starts.

For extra visits it is the same, counted in visits. At your limit new joins carry on until closing time that day, then pause, and everyone already in the line is served. Joins start again on your next billing day, or straight away if you raise your limit. See Extra visits.

What you need to do

  • Nothing, if your limit is high enough. The next pack is bought for you.
  • If you see the amber Warning that the messages are used up, the owner raises the limit or waits for the new month.
  • If buying paused for another reason, see Automatic buying paused.

What turnda does not cover, and who does

Not covered by turndaWho covers it
An email warning that lands in spam Your email provider. The Billing card and the Warning always show.
A card that is refused when the pack is bought Your bank. See Card expiry and failed payments.

Common questions

QuestionAnswer
Is anything bought past my limit? Never. The most a month can cost is the number of packs in your limit times the pack price. You saw that figure when you chose it.
Do packs from last month still count? What you hold stays yours. The limit counts what is bought in one billing month.
Does staff see my money figures? No. Staff do not see Billing, and they are not shown the pack and limit Warnings.