Billing, payments and refunds

Packages, cards, packs, refunds and disputes. Pick a topic:

• Billing & packages How you pay: one package of visits for the whole business. 4 min
• Your package and visit meter See visits used, the reset date and the warnings. 3 min
• Paying and invoices Find, read and download every invoice. 3 min
• Your monthly statement One numbered statement a month that adds up to your invoices. 2 min
• Tax (GST) on invoices When tax is added, and how to see it before you pay. 3 min
• Changing your package Move up, move down, or switch to yearly, and when it starts. 3 min
• Price changes, and the 30 days' notice You are told first. Packs you bought keep what is in them. 2 min
• Adding or changing a card Add or replace your card on a secure page. 3 min
• Card expiry and failed payments 14 days to fix a failed payment, then what changes. 4 min
• Bank confirmation (3-D Secure) When your bank asks you to confirm a payment. 3 min
• What to check with your bank The questions only your bank can answer. 2 min
• How automatic buying works Pay the first pack, then the next is bought by itself. 4 min
• Running low: the 80% warning and the stop The 80% warning, the 10% top-up and the stop. 4 min
• Your monthly limit The most packs turnda may buy for you in a month. 3 min
• Extra visits More visits when a busy month passes your package. 3 min
• Automatic buying paused: unusual activity Why buying pauses when use jumps, and how to resume. 3 min
• Our refund policy If we can't deliver what you paid for, you get it back. 3 min
• Refunds: when, how and how long When money comes back by itself, and how long it takes. 4 min
• Refunds we do not make The few times there is no refund. 3 min
• A refund that bounced What to do when your bank returns a refund. 3 min
• Ask about this charge Charge looks wrong? Ask us first, before your bank. 2 min
• During a card dispute What freezes and what keeps working. 3 min
• After a dispute, won or lost What happens to your packs once the bank decides. 3 min
• A second lost dispute Why automatic buying stops after repeated lost disputes. 3 min
• Moving to Free What switches off and what stays on Free. 3 min
• Close your account What closing does, and the 7 days to change your mind. 4 min
• The email allowance Emails a month on each package, and what happens when they run out. 2 min
• Reseller code What a reseller code is and when to enter it. 1 min
• Limits & quotas Every limit in one table: messages, sizes and time windows. 3 min
• Package limits How many locations, lines, staff and lobby TVs each package allows. 2 min
• Billing, start to finish One café's money story from sign-up to closing. 5 min
• What happens if... Every billing situation, with a short answer and a link. 3 min