HelpWhat your customers seeBranding on visitor pages

Branding on visitor pages

Your visitor pages wear your brand — from day one of your trial, not just after it. Your logo and business name lead; turnda keeps only a small "Powered by turnda" footer.

Owner Where: Settings → Business brand 3 min read
There's nothing to unlock. turnda is one plan with a 30-day free trial — and branding isn't a paid perk. The moment your account can serve visitors, in trial or subscribed, your name and logo are what visitors see.

Whose brand shows

Your accountWhat visitors see
Live — inside the 30-day trial, or subscribed Your company name and logo lead the join page, the tracker and the kiosk, with a small “Powered by turnda” footer always there too.
Trial ended without subscribing Falls back to turnda's own mark — the only account this happens to, because it can't serve visitors anyway.
The lobby TV is the exception See below.

Setting your brand

Set it once in Business brand (owner-only) — your company name and a logo (PNG, JPEG, WEBP, GIF or SVG, up to 256 KB). It's one brand for your whole account, inherited by every location.

Full steps and limits See Business branding, in Settings.

Where it appears

Your name and logo show at the top of the join and waiting pages and on the kiosk. Per-surface colours and text are tuned in Visitor pages — the name and logo themselves come from Business brand.

The lobby-TV board is the exception. It does not show your uploaded logo. To name your business on the screen, add the Logo band section — despite the name, it prints your business name as text, not the image.

If you have set a business name but no logo — or if your logo file ever fails to load — the page shows a small square with your initials instead. It never shows a broken-image icon.

How the initials are worked out

Your nameThe initials shown
Northside Dental Group ND — first letters of the first two words
In & Out Barbers IO
Nomad NO — first two letters, for a one-word name
Worth a glance when you first set your name up This is what a customer sees until you upload a logo.

Your logo is shown at a fixed height with its own width, so a wide wordmark stays wide and is never cropped into a square. A very small image will look soft blown up — upload the largest version you have.

Where the line and branch name print

PageWhat shows
Self-booking, and the WhatsApp-join page A small line under your name: the line and the branch, for example “Walk-ins · Northside Dental”. It answers “which poster did I just scan?” The branch half is dropped when it simply repeats the line name — so an ordinary single-counter shop does not read “Front desk · Front desk”.
Your customer's own booking page The line name on its own.
The join page, waiting page and counter tablet Neither — somebody who has scanned your poster and is standing in front of you does not need telling where they are.
A screen that turns a visitor away The same pair, whether or not you've set a brand — somebody told a line is closed still needs to know which line.
One exception, and it is not a bug. The “that link isn't valid” screen names nothing, because a code we do not recognise tells us nothing about which shop it was meant for. It prints the code from the link instead, so the customer can read it out at your counter.

Every visitor page carries a small lower-case “powered by turnda” at the bottom, on the trial and on a paid account alike. Tapping it opens our site in a new tab — it never takes a customer away from their place in your line.

Still seeing turnda's logo? Either you haven't set a company name yet — add it in Business brand and your brand takes over, trial included — or your trial ended without a subscription. Clearing your brand in Business brand returns the pages to turnda's.