HelpGetting startedBusiness, location, line & counter
Business, location, line & counter
turnda is built from four pieces that nest inside each other — your business holds locations, each location runs one or more lines, and staff serve people from counters. Get these four and the whole app makes sense.
Same words everywhere. These four names are used consistently across setup, the dashboard, reports and permissions — so once they click, every screen reads the same way.
Business — everything you run
| Piece | What it is |
|---|---|
| Your businessEverything you run on turnda — your locations, lines, team, brand and billing. You may have seen this called your “account”, “company”, “shop” or “organisation”. | Everything you run on turnda. It's the top level everything else belongs to — your locations, your team, your brand, and your billing. You sign in and pay through one account, and the package you pay for covers the whole business — every location, line and counter. |
Location — a place you operate
| Piece | What it is |
|---|---|
| A locationA physical place your business runs, with its own opening hours and lines. One business can have many locations. You may have seen this called a “branch”, “outlet” or “site”. | A place you operate — somewhere with its own address, opening hours and timezone. A single-site business has one location; a chain has many, each managed on its own but all under the same business. The location's name is what visitors see on messages and posters. |
Line — what people join
| Piece | What it is |
|---|---|
| A lineThe queue visitors join and wait in. A location can run several. You may have seen this called an “area”. | A single waiting line inside a location — the thing people actually join. One location can run several (say a service desk and a returns desk), each with its own serving rule and settings. A journeyThe whole route of a visit that passes through several stops in order (for example reception, then consult, then pharmacy). Each stop is its own line. chains several lines into one guided visit. |
Counter — where you serve
| Piece | What it is |
|---|---|
| A counterThe place where one staff member serves — a desk, chair or room. Staff sign in to a counter to start calling people. You may have seen this called a “station”. | A spot where one staff member serves one visitor — a desk, chair or room. Staff sign in to a counter to start calling people. A person who covers several stops at once can press I serve several stops on the Queue page and call from each stop in turn. |
| "Counters staffed" (on your dashboard) | Counts counters that have someone signed in. |
Don't over-split. Make a second line only when a line is truly served separately (different desk, different rule). Two staff working the same line are two counters on one line — not two lines.
Related: Counters · PIN sign-in & counters · Opening hours · Business branding · Billing & packages · Serving order & fairness