HelpTeam & rolesPIN sign-in & counters

PIN sign-in & counters

Staff sign in with a username and a 6-digit PIN they chose themselves — on any computer or tablet, not just the one at the counter.

Everyone Where: Staff sign-in 9 min read
You type your username. You do not pick your name off a list. The screen asks for two things and nothing else. Owners have their own door — Owner? Sign in with your email.

Signing in

  1. 1Type your username
    luxe_grace
  2. 2Type your 6-digit PIN
    Signs you in by itself
  3. 3You're in
    Ready to serve
Taking a counter is a separate step, and you can skip it — you can call and serve visitors without one.

Your username

The partWhat it is
Made for you Your manager gives it to you. You do not invent it.
What it looks like Your business's short name, an underscore, then your name — like luxe_grace.
Why it looks cut short Only the first 8 letters or numbers of your name are used. A long name comes out short.
Capital letters Do not matter. Type it any way you like.
The business app does not open on a phone. On a phone, turnda shows “turnda works on a computer or tablet” instead of the sign-in. Staff use a computer or a tablet; visitors keep using their phones for the join page and the tracking link.
  • The PIN is 6 boxes, one number in each. It only takes numbers.
  • It moves to the next box on its own as you type. Backspace steps back.
  • Fill the last box and you are in — you do not have to press Sign in. The button is there if you would rather press it.
  • The numbers are hidden as you type, and the browser never offers to remember the PIN for you.

Taking a counter

Every stop has at least one counter, named by the owner. Signing in at one is optional: it shows the team who is at each counter and adds your serves to your own figures. If you do not sign in, calling still works — at a stop with exactly one counter you call to that counter automatically; at a stop with two or more you are asked which counter you are at. There are two exceptions: staff are still asked which counter they are at if a colleague is signed in at that only counter, or if they are signed in at a counter on another line; and if the only counter is closed for today, the call names the stop instead.

In the top barWhat happens
Sign in to a counter The counter button in the top bar reads Counter over Sign in, Not signed in or None free. It opens Your counter, the list of counters. Tap Tap to sit here on a free one and you are on it. No PIN is asked for here. If a colleague is already on the counter you are asked Take over from them, and they are signed out of it.
At counter The same button once you are on a counter — its top line reads "At counter" and its second line shows the counter you are at and "You" (for example "Chair 2 · You"). Pressing it lets you switch to another counter, which takes you off this one.
Leave Leaves the counter free for the next person.
“No counters on this line” is not a fault. It means this stop's counter has not been named yet, so calls use the stop's own name instead of a counter. The owner sees a to-do, “Name the counter for” that stop.
  • You only see that sentence on a stop whose counter has not been named yet — the owner sees a to-do, “Name the counter for” that stop. Until it is named, calling works and the TV and phone use the stop's name.
  • Ask an owner or manager to name the counter if you want the team list and your own figures to show one.

Your first time — setting your PIN

You do not invent a PIN out of nowhere. Your manager gives you a one-time code, and you swap it for a PIN of your own choosing.

  1. On the sign-in screen, tap First time here, or been given a code?
  2. Type your username. The one your manager gave you, like luxe_grace.
  3. Type the one-time code. From your manager, like K7QF-3MTX. It works once.
  4. Choose your PIN — 6 numbers. You will type this every time you sign in. Not repeated digits (111111), a run (123456), a repeated block (121212) or another well-known PIN — you are told “That PIN is too easy to guess” and pick another. Old PINs keep working.
  5. Type it again to be sure. If the two do not match, it says “Those two don't match.”
  6. Tap Set my PIN and sign in. That does both at once — you do not sign in again afterwards.
Tried to sign in without a PIN yet? The screen does not just refuse you. It takes you to this form by itself and says “You haven't set a PIN yet. Enter the code you were given and choose one now.”

How long a code lasts

The codeHow long it works
A set-up code, for a new teammate One week
A reset code, when a PIN is forgotten One day
Having two codes at once Not possible. A new code cancels the old one.
Setting a PIN signs you out everywhere else. That is on purpose. The usual reason to set a new PIN is that somebody may know the old one — leaving the old sign-ins alive would make the new PIN pointless.

When it won't let you in

What the screen saysWhat it meansWhat to do
That username or PIN isn't right. Something is wrong — the username, the PIN, or an owner is trying to sign in this way. The screen will not say which, on purpose: a different message for each would let a stranger work out who does and does not work at your business.Check the username with your manager, then try the PIN again.
Too many wrong PINs. Ask your manager to reset it — or wait 15 minutes and try again. 5 wrong tries from the same connection at the same person. That pauses further guesses from that connection for 15 minutes. It does not lock the person's account or the tablet, and the right PIN still works — a colleague can still sign in on the same device. This is separate from the per-person lock below. A connection that is backed off no longer counts against the person.Wait 15 minutes, or ask a manager to reset it. A reset is faster.
Too many wrong PINs. Ask your manager to reset it — or wait 5 minutes and try again. 10 wrong PINs in a row for this person, from any device, lock their PIN for 5 minutes. During those 5 minutes even the right PIN is refused. The lock is on the person, so it holds whichever device they use. Someone who knows a colleague's username could briefly lock that colleague out this way.Wait 5 minutes, or ask a manager to reset the PIN. A reset clears the lock straight away.
Your PIN has been switched off after too many wrong tries. Ask your manager for a reset code. The 5-minute lock above happened 3 times within a day. The PIN is then switched off until a manager or the owner gives a reset code, and the owner is emailed. Waiting does not help. Only the person who types the right PIN sees this sentence — anyone guessing still sees the plain "isn't right" message.Ask a manager or the owner for a reset code, then pick a new PIN on the sign-in screen (First time here, or been given a code?).
A lot of people are using turnda from this venue's internet connection right now. Wait a minute, then try again. The business's internet is busy. Nothing is wrong with your account.Wait a minute and try again.
That username or code isn't right. On the set-up form. The one-time code has already been used, or it has run out.Ask your manager for a fresh code.
Forgot your PIN? The screen tells you before you have to ask — “Ask your manager, they'll give you a new code.”

Handing a shared tablet to the next person

  1. Grace is on the tablet
  2. Menu → Switch person
    Grace is still signed in
The person going off shift is not signed out until the next sign-in actually works.
  • The screen names the person by username, not by their real name — “luxe_grace is signed in on this device. Signing in will sign them out here — but not on their own computer or tablet.”
  • A wrong PIN changes nothing at all. The counter is never left with nobody on it because somebody fumbled a PIN.
  • Changed your mind? Never mind — go back returns you to where you were, with nothing touched.

My PIN and my devices

Open the menu at the top right. Two rows there are for people who sign in with a PIN, staff included — Change my PIN and Where I'm signed in. Each opens in its own window.

In those windowsWhat happens
Change my PIN Type your current PIN, the new one, and the new one again. The new PIN has to be different from the old one, and the page says so if it is not. Changing it signs out every other device and leaves yours signed in — and tells you how many went: “PIN changed. Your other 2 devices were signed out.”
Sign this out Ends one device. The list names each one — “iPad”, “Mac”, “Windows PC” — with when it was last used, and marks the one in your hand This device. Under “Where I'm signed in”.
Sign out my other {{count}} devices Ends all the rest at once. It counts them for you, so the button says the real number (for example "Sign out my other 3 devices"). It disappears when there is nothing left to sign out, and the window says “Nothing else is signed in.” Signing out takes effect straight away, not later.
  • For example — "Sign out my other device" when there is one, "Sign out my other 3 devices" when there are three.
Owners and email sign-ins do not see these rows. An owner (or a manager who signs in with an email link) has no PIN to change, so the menu simply does not show Change my PIN or Where I'm signed in.

Resetting someone's PIN

What a manager CAN do What NOBODY can do
The PIN itself Clear it, so the old one stops working straight away See it, or set it for somebody else
How it works Hands out a fresh one-time code; the person picks their own new PIN —
Where Reset counter PIN on the person's tile on the Team page —
A manager can get somebody back in — but nobody, not even the owner, can see or choose another person's PIN.
Locked out, or PIN switched off? A reset by a manager or the owner clears both the 5-minute lock and the switched-off state. The person then picks a new PIN with the new code.
Forgotten PIN in the middle of a shift? Nobody has to wait 15 minutes if a manager is on the floor.
  1. The manager resets the PIN and reads out the new code.
  2. The person taps First time here, or been given a code?, types the code in, and picks a new PIN. They are straight back on.