HelpSet up your lineLocation details
Location details
On the Locations hub, the Location details row opens the Location settings pop-up on its Details section — the settings that shape everything else the branch does.
Time zone matters more than it looks. It sets your opening hours, booking times, the daily number reset (your local midnight), and every date on your reports. Get it right once.
Name, time zone & language
| Setting | What it does |
|---|---|
| Name | What visitors see on the join page. Their tracking link shows your business name instead — use the branch name here that visitors at this branch know. |
| Time zone | Anchors all times for the branch. |
| Language | Sets the language this branch's visitors see on the join, kiosk and TV pages, and the language of the WhatsApp and email messages they receive. Leave it on “Use your business language” unless this branch really is different. If you've also set a language in the Visitor pages designer, that one wins on the join, kiosk and TV pages — this setting still governs WhatsApp and email. |
Ticket numbers & check-in
Ticket numbers are shaped on each lineA single waiting line inside a location — the thing people join. Also called an area., not here — Line settings → Visitor page & privacy holds these two.
| Setting | What it does |
|---|---|
| Ticket number digits (1–5) | Pads every number to at least this width — 7 shows as 0007 at four digits; 1 keeps plain numbers. |
| First number each day | The number the day's first guest gets. It starts again every morning. Set it to 1001 so a new business doesn't look like it's on guest 4. |
A worked example Set the digits to 4 and the first number to 1001, and a new business's very first ticket reads 1001 rather than 1 — nobody can tell it's your opening day.
Check-in policy
| Option | What it means |
|---|---|
| Anywhere (the default) | People join from their phone via your QR code or link. |
| Station only | Self check-in is off. A visitor who scans the QR is asked to see a staff member, and staff add every walk-in on-site. |
Google reviews
Turn on Ask served visitors for a Google review (it's on out of the box) and finished visitors are invited to leave one — on their tracker's "visit ended" screen, and by a one-tap email when they left an address.
- It stays completely dormant until you paste your Google review link — a default-on switch can never send a broken link.
- The same person isn't asked again within the window you set in Don't ask the same person again for — every visit, 7, 14, 30 or 90 days; 30 by default.
- It's a gentle, unobtrusive nudge, never a message you pay for.
Read-only fields? Only an owner (or a manager at that location) can edit location details — everyone else sees them but can't change them.
- One exception: time zone is owner-only — a manager can edit everything here except the time zone.
- Deleting a location removes its lines too, in the same press — visit history is kept either way.
Location details
9 settings Control type Setting What it does Default Affects
Name · Text Shown to visitors on the join page and on their ticket. Use the name people know you by. — Join pageTracker
Time zone · Choice Sets your open hours, booking times, the daily number reset (local midnight) and report dates. — LineBookings
Language · Choice The language this branch's visitors see on the join, kiosk and TV pages, and the language of the WhatsApp and email messages they receive. Use your business language Join pageLobby TV
Check-in policy · Choice Anywhere = visitors can join or check in themselves via QR or link. Station only = self check-in is off; staff add every visitor on-site. Anywhere Join pageStaff
Reply-to email for this place · Text Where a customer's email reply goes. Blank means replies go to the account owner's email. Blank Tracker
Default open hours · Text A status line showing whether this branch's lines have their open hours set yet. — Line
Ask served visitors for a Google review · Toggle Invite finished visitors to leave a Google review on their tracker. Dormant until a review link is set. On Tracker
Google review link · Text Your Google review URL. Empty pauses the ask even when the toggle is on. Blank Tracker
Don't ask the same person again for · Choice How long before the same person is asked to review again — Every visit · 7 · 14 · 30 · 90 days. 30 days Tracker
Owner & Manager can change all of these. Every row names the Line settings tab the control is on — open Locations → your line → Line settings and pick that tab. Defaults and ranges are checked against the running product on every build.
Related: The Locations hub · Manager permissions