HelpSet up your lineLocation details
Location details
On the Locations hub, the Location details row opens the Location settings pop-up on its Details section — the settings that shape everything else the location does.
Time zone matters more than it looks. It sets your opening hours, appointment times, the daily number reset (your local midnight), and every date on your reports. Get it right once.
Name, time zone & language
| Setting | What it does |
|---|---|
| Name | What visitors see on the join page. Their tracking link shows your business name instead — use the location name here that visitors at this location know. |
| Time zone | Anchors all times for the location. It is separate from your billing time zone, which the owner sets on the Billing page. |
| Reply-to email for this location | Where a visitor's reply goes when they answer an email about this location. Leave it empty and replies go to the owner's email instead. The owner's sign-in address is never shown to visitors. |
| Default open hours | Only a status line: it says whether this location's lines have their open hours set. The hours themselves are set per line, and outside them a line is closed and re-opens by itself. |
| Language | Sets the language this location's visitors see on the join, kiosk and TV pages, and the language of the WhatsApp and email messages for visitors we have no page language for (a visitor on their own phone gets messages in the language their page was shown in). Leave it on “Use your business language” unless this location really is different. If you've also set a language in the Visitor pages designer, that one wins on the join, kiosk and TV pages — this setting is still the fallback for WhatsApp and email. A visitor can also change the language of their own pages from a small language picker (it is not on the lobby TV). |
Changing the time zone asks first Saving a different time zone checks your upcoming appointments first. If any would be shown at a different local time you're told how many ("3 upcoming appointments will move to a different local time") and asked to confirm — Change time zone or Keep current time zone. The exact moment each appointment is for stays the same; what changes is the clock time you and the visitor read, and your open hours follow the new zone. If none are affected it just saves. The server enforces this too, so a second tab or an older page cannot skip the question.
Ticket numbers & check-in
Ticket numbers are shaped on each lineThe queue visitors join and wait in. A location can run several. You may have seen this called an “area”., not here — Line settings → Visitor page & privacy holds these three, together with the Ticket number letter.
| Setting | What it does |
|---|---|
| Ticket number digits (1–5) | Pads every number to at least this width — 7 shows as 0007 at four digits; 1 keeps plain numbers. |
| First ticket number each day | The number the day's first visitor gets. It starts again every morning. Set it to 1001 so a new business doesn't look like it's on visitor 4. |
| Last ticket number before it starts again | Optional. After this number is given out, numbers start again from the first one, skipping any a visitor is still using. Blank means keep counting up. See Ticket numbers. |
A worked example Set the digits to 4 and the first number to 1001, and a new business's very first ticket reads 1001 rather than 1 — nobody can tell it's your opening day.
Check-in policy
| Option | What it means |
|---|---|
| Anywhere (the default) | People join from their phone via your QR code or link. |
| Counter only | Self check-in is off: remote joining, the door QR code and the kiosk all stop. A visitor who scans the QR is asked to see a staff member, and staff add every walk-in on-site. A visitor with an appointment checks in at the counter too: the appointment code and the email link do not check them in. |
Your own privacy notice
You decide what your visitors are asked for and how long you keep it, so you are the one who tells them. Write a short note in Privacy notice for your visitors — who you are, why you ask for their details and how long you keep them — and it appears under turnda's own data notice on this location's join, appointment and kiosk pages. Plain text only, up to the length shown under the box. Leave it blank to show nothing extra.
Google reviews
Turn on Ask served visitors for a Google review (it's off until you switch it on) and finished visitors are invited to leave one — on their tracking page's "visit ended" screen, and by a one-tap email when they left an address.
- It stays completely dormant until you paste your Google review link — a switch can never send a broken link. The link must start with https://.
- This is a marketing email sent for you. In some countries, including the EU and UK, you may need your visitors' agreement first. Only switch it on where your visitors have agreed, and leave it off if you are not sure.
- The same person isn't asked again within the window you set in Don't ask the same person again for — every visit, 7, 14, 30 or 90 days; 30 by default.
- It's a gentle, unobtrusive nudge, never a message you pay for.
Read-only fields? Only an owner (or a manager at that location) can edit location details — everyone else sees them but can't change them.
- One exception: time zone is owner-only — a manager can edit everything here except the time zone.
- Deleting a location removes it and everything on it — its lines, journeys and QR codes — in one go, or nothing at all if something stops it. A line that has served visitors has to be archived first; its history is kept.
Location details
10 settings Control type Setting What it does Default Affects
Name · Text Shown to visitors on the join page and on their ticket. Use the name people know you by. — Join pageTracking page
Time zone · Choice Sets your open hours, appointment times, the daily number reset (local midnight) and report dates. — LineBookings
Language · Choice The language this location's visitors see on the join, kiosk and TV pages, and the language of the WhatsApp and email messages they receive. Use your business language Join pageLobby TV
Check-in policy · Choice Anywhere = visitors can join or check in themselves via QR or link. Counter only = self check-in is off; staff add every visitor on-site. Anywhere Join pageStaff
Reply-to email for this location · Text Where a customer's email reply goes. Blank means replies go to the owner's email. Blank Tracking page
Default open hours · Text A status line showing whether this location's lines have their open hours set yet. — Line
Privacy notice for your visitors · Text A short plain-text notice of your own — who you are, why you ask for their details, how long you keep them — shown on this location's join, appointment and kiosk pages under turnda's own data notice. Blank shows nothing extra. Blank Join pageBookings
Ask served visitors for a Google review · Toggle Invite finished visitors to leave a Google review on their tracking page and by email. Off for every new location. It is a marketing email sent for you — in the EU and UK you may need your visitors' agreement first. Dormant until a review link is set. Off Tracking page
Google review link · Text Your Google review URL. Empty pauses the ask even when the toggle is on. Blank Tracking page
Don't ask the same person again for · Choice How long before the same person is asked to review again — Every visit · 7 · 14 · 30 · 90 days. 30 days Tracking page
Owner & Manager can change all of these. Every row names the Line settings tab the control is on — open Locations → your line → Line settings and pick that tab. Defaults and ranges are checked against the running product on every build.
Related: The Locations hub · Manager permissions