HelpTeam & rolesTeam chat
Team chat
A simple two-pane chat, right in turnda, so the team can coordinate without a separate app.
Broadcast to everyone, to a single line, or send a direct message.
Everyone, a line, or one person
| Channel | Who's in it |
|---|---|
| Everyone | The whole account — every branch. Everybody reads it; only the owner posts in it. |
| A line's own channel | One per line you run, when you have more than one. |
| Direct message | Any teammate, one-to-one. |
The quick back-channel. "Counter 3 is free" or "running behind on the walk-in line" — that's the job it does, keeping a floor in sync.
One-tap quick replies
A row of ready-made lines sits above the message box — "On my way", "One moment, please", "Handling this now", "Can you help me here?", "All good here" and "Running behind — please bear with me". Tap one and it sends straight away, so a teammate whose hands are full doesn't have to type.
- They send to whichever conversation is open — Everyone, a line, or a direct message — the same as anything you type.
- They follow the same posting rule as typing: if you can't post here, the quick replies are switched off too.
- The set is fixed for everyone — it isn't something you customise per business.
Who can post
| Who | What they can post |
|---|---|
| Everyone on the team | Can read Everyone and send direct messages. |
| The owner | Posts in Everyone — it reaches every branch, so it is the owner's channel. |
| Managers and staff | Post in the channel of each line they work on. Everyone is read-only for them, with a short note saying why. |
A manager with a message for their branch. Post it in that branch's line channel. It reaches the people who work there — and not the branches they don't.
Kept seven days
Chat is meant to be in-the-moment — messages are kept for seven days and then clear out.
- It's a coordination tool, not a record.
- For anything you need to keep, use the right feature — a booking note, a flag, or the activity log.
Presence shows here too. Teammates appear as Available, Away, On break or Offline — so you know whether a message will land now or wait for a shift.
Related: ((team-and-roles/presence-and-counters|Presence & counters))