Team chat

A simple two-pane chat, right in turnda, so the team can coordinate without a separate app.

Everyone Where: Team chat 2 min read

Broadcast to everyone, to a single line, or send a direct message.

Everyone, a line, or one person

Channel	Who's in it
Everyone	The whole business — every location. Everybody reads it; only the owner posts in it.
A line's own channel	One for each line you can see — including when you only have one.
Direct message	One-to-one with the owner, or with a teammate who works at one of your locations (people not placed anywhere yet can message each other too). You cannot message someone who works only at another location.

The quick back-channel. "Counter 3 is free" or "running behind on the walk-in line" — that's the job it does, keeping a floor in sync.

One-tap quick replies

A row of ready-made lines sits above the message box — "On my way", "One moment, please", "Handling this now", "Can you help me here?", "All good here" and "Running behind — please bear with me". Tap one and it sends straight away, so a teammate whose hands are full doesn't have to type.

They send to whichever conversation is open — Everyone, a line, or a direct message — the same as anything you type.
They follow the same posting rule as typing: if you can't post here, the quick replies are switched off too.
The set is fixed for everyone — it isn't something you customise per business.

Who can post

Who	What they can post
Everyone on the team	Can read Everyone and send direct messages.
The owner	Posts in Everyone — it reaches every location, so it is the owner's channel.
Managers and staff	Post in the channel of each line they work on. Everyone is read-only for them, with a short note saying why.

A manager with a message for their location. Post it in that location's line channel. It reaches the people who work there — and not the locations they don't.

Kept seven days

Chat is meant to be in-the-moment — messages are kept for seven days and then clear out.

It's a coordination tool, not a record.
For anything you need to keep, use the right feature — an appointment note, a flag, or the activity log.

Presence shows here too. Teammates appear as Available, Away, On break or Offline — so you know whether a message will land now or wait for a shift.

Messages, mentions and unread counts

What happens	What it means
Remove a message you sent	Removes it for everyone, including notifications that quote it.
Mention a teammate	They are notified. If they have no access to the conversation, you are told.
Someone has left	The conversation stays readable until deleted, but cannot be replied to.
Mute a line's chat	Each line in the list has a one-click mute button (named “Mute chat”). A muted line says “Muted · no unread counts” and shows no unread number. You can switch it back on the same way.
Many lines	The list shows the first lines and a button, “Show all” with the number of lines, for the rest.
Unread numbers	Each conversation shows its own count. The chat icon in the top bar shows the total.

Related: Presence & counters