Invite your team

Add your team so staff can call the next person from a computer or tablet at the counter.

The Team page shows everyone two ways — By location (the default — owners, then each location's managers and staff, then anyone not placed yet) and Everyone (a searchable list).

Invite asks for a short Username they'll sign in with, a role (Staff or Manager), and the places they work — at least one, since it decides which lines they can serve.

The username you type isn't the whole username. turnda puts your business's own 4-letter code in front of it automatically — invite "karthik" at Luxe Hair Studio and the actual sign-in username is luxe_karthik.

Open a person and you get their tiles — assign them to locations, edit their details, resend their invite, change their role, reset their PIN, or remove them.

Changing where somebody's sign-in email goes is the owner's, or a manager's only if they run every location that person works at.

What the owner sees. Under the email box the page says “The new address must confirm a link we email to it before the change takes effect — until then the old address keeps working.” After you save it says “We've sent a link to” the new address and that the change happens when it's confirmed, and shows “Waiting for” that address “to confirm” with a Cancel change button. The link works once and runs out at the time the screen shows (24 hours after you ask, by default). Asking again for the same owner replaces the earlier request, and there is a limit on how many requests one owner can make in an hour (5 by default) — past it you are asked to try again later. The owner, the person who asked, or the owner of the business can cancel a waiting request.

What the old address receives. A short email saying a change of sign-in address was asked for, and how to stop it: sign in, open the Team page and cancel the request — or contact support. For the main owner this goes to both the sign-in address and the recovery address; for a co-owner it goes to their own old address. The activity log records that it was asked, cancelled, refused or confirmed (never the address itself).

When the new address confirms. The confirm page needs no sign-in — the link from the new inbox is enough, because the person may have lost the old address. It shows a Confirm button rather than confirming by itself, so an email scanner that opens the link cannot do it for you. On confirming, the sign-in moves, every tablet signed in as that owner with a username and PIN is signed out, any unused PIN reset code stops working, a hand-over the main owner had asked for is cancelled, and both the old and the new address are emailed. The new address must be a real email address that nobody else in turnda signs in with, and it cannot be the business's recovery address. These checks run again at confirm time. If anything has changed since — the person is no longer an owner, or their sign-in is no longer the address the request was made from — the page says “This confirmation link isn't valid any more. Ask for a new one from the Team page.”, and the real reason is in the activity log only. An expired, used or wrong link says the same.

A removed or signed-out person's browser forgets the business. The moment someone is removed, or signs out, the copy of the business's data their browser had saved (Queue, team, activity) is wiped — not merely hidden — so pressing Back or reopening the tab shows them nothing of it.

While someone's invite is still pending, their tile reads "Cancel invite" instead of "Remove from team" — same idea, its own confirmation ("Cancel this invitation?").

• Invited the wrong person, or made a typo? Cancel it — their code stops working the moment you do, so the invite can't be used. Then invite the right person.
• The mistyped username is now spent for good, the same as if you'd removed them after they'd started.
• When somebody is serving a visitor at the moment you remove them, that visitor isn't forgotten — they show up on the dashboard as "being served by nobody", so whoever is on the floor can finish or hold them.

Under the team there is a Removed people list: everyone taken off the team recently, with a Restore button. How long someone stays on it is set by turnda, not by you (thirty days at the moment); the sentence above the list always states the number in force.

• Nothing extra is billed — staff are never charged per person. How many staff you can have depends on your package: see Package limits.
• Their old username comes back with them. It was never given to anyone else, so their past work is still under their name.
• A person removed longer ago than the window drops off the list and cannot be brought back from here — invite them again instead (with a new username).
• Pressing Restore twice, or two people pressing it at once, brings them back once; the second press is told they are already back.
• It is written to the activity log with your name.

Each person's row lists every location with their role there — "Northside · Manager · Riverside · Staff". Somebody with no location yet shows "Not assigned to a location yet".

What they see — only the locations they're actually on. They move between them with a location switcher that lives on the page itself (the Dashboard, Locations and so on each carry their own — there's no single picker in the top bar any more).

• The switcher lists each location's lines with a live waiting count — picking a line switches the location too.
• It remembers where you were next time in that browser, and is deliberately forgotten when you sign out or switch accounts on that device.
• On the Queue, a staff member doesn't get a picker at all — they see their line's name as plain text, because they serve the one line.