HelpSet up by business typeSet up a salon: walk-ins + appointments

Set up a salon: walk-ins + appointments

This recipe sets up a salon that takes both booked appointments and walk-ins — in one line, not two. You'll add your services, open online appointment, and pick the rule that decides who's called next when a walk-in and an appointment both wait.

Owner Where: Locations → your line 3 min read

Quick answer. One line holds walk-ins and appointments together. Add SERVICES in Line settings → Services, open a APPOINTMENT WINDOW in Appointments, then set the SERVING ORDER so the two fairly share the line. About 10 minutes.

The plan

turnda doesn't split walk-ins and appointments into separate lines — they share ONE LINE, and a serving rule decides who's called when.

So the whole setup is: one line, some services, a appointment window, and the right rule. You need a location (your salon) to start.

1Create the line
2Add your services
3Open online appointment
4Who's served next
5Chairs, hours, go live

Five steps, about 10 minutes.

1. Create the line

On Locations, choose Add another line (or the first line on a fresh salon).
Name it what visitors see. For example “Salon” or your business name.
Leave it as one stop — a salon is a single-stop visit, not a journey.

2. Add your services

Open the line's Line settings → Services. A line whose Serving order is Appointments first needs at least one service before its setup counts as ready (the Locations hub says “No services to book on” the line until you add one). On Keep it fair services are optional, but you want them in a salon so each booking has the right length.

Add each service visitors book (“Cut”, “Colour”, “Blow-dry”) with HOW LONG IT TAKES. The times a visitor is offered are then spaced to fit — nobody can be booked inside a 45-minute colour. An appointment holds its whole service length on that chair or with that person — a 90-minute colour at 9:00 holds 9:00 to 10:30, so a 9:15 trim there is refused. An appointment for one person never blocks another person. A service with no usable length uses the line's slot length. Full detail in Services & slot lengths.

3. Open online appointment

In the same modal's Appointments section, set the appointment window.

When self-booking opens and closes each day (Self-booking opens and Self-booking closes), or 24 hours under “Hours appointments are taken”.
The slot length people book on (Appointment slot length).
How many appointments per slot (Appointments per time slot — raise it if several chairs run at once).
How far ahead people can book (Appointment horizon).

With a service and a window in place, your public online appointment page starts offering times — see Turn on appointments.

4. Who's served next

This is the salon-specific decision In Line settings → Serving order, choose how the two mix.

	Appointments first	Keep it fair
How it works	A due appointment is always called ahead of walk-ins.	A walk-in who's waited past the max-wait safety net can move ahead of a NOT-YET-DUE appointment, but a due appointment still holds its reserved spot.
Best for	Appointments are the backbone and walk-ins fill gaps.	A busy walk-in trade you don't want to leave waiting.

Either way an appointment keeps the time it reserved.

Do not pick First come, first served. That choice means walk-ins only. The line then takes no appointments at all, and anyone who tries to book sees “This place doesn't take appointments — join the line instead.”

See How appointments are called.

5. Chairs, hours, go live

Name a counter for each chair, such as Chair 1, Chair 2. You type the name when you add the line — it can't be saved without one. Add more counters later in Line settings → Setup.
Set your open hours.
Decide your no-show grace.
Finish the setup checklist — your join link and QR code are then ready. There is nothing to pay to open a line — see Billing & packages for the Free package and the paid ones.
Run a test — book one slot, add one walk-in, and watch the serving order call them in the way you chose.

Online appointment page shows no times? An appointments line needs an open appointment window and at least one service. Check the appointment hours in Line settings → Appointments, and confirm the line isn't paused.