Schedule: Leave and cover
Leave is simply the dates someone is away — no types, no balances. Record it, choose who covers, and tell turnda what to do with the visitors who asked for that person.
Who can record leave
The owner, and managers who have Manage the schedule. Staff scheduling must be on. (The “Just record who is away” start on the Staff tab turns it on and brings you straight here.) Leave does not need shifts or rosters — a person with no timetable can still be marked away.
Add leave
- Press Add leave.
- Under Who, press + Add a person or a group. You can add several people to the same leave. Remove one with the small cross.
- Choose From and Until (last day away). The last day cannot be before the first: “The last day away cannot be before the first.”
- For a late start or an early finish, tick Only part of a day and fill Away from and Away until. Leave a time empty for the start or the end of the shift.
- Choose the Cover. Pick the person who covers, or Nobody covers. When the rule “Always ask who covers” is on, the question is marked required and the button stays greyed out until you answer it.
- Read what happens to the visitors (below), then press Save leave.
The cover gets the away person’s shifts on the same line, for these days only. If the cover is away on some of the days, a note says so and you can still save.
What happens to the visitors
Before you save, the box checks who asked for the away person on those days and shows “Appointments asked for Maya on those days: 3.” and how many visitors are waiting for them right now. You choose what happens:
| Choice | What it does |
|---|---|
| Move them to (the cover’s name) | Appointments keep their times and move to the cover. If the cover is already booked at a time, that visitor goes to the first available person instead. Anyone waiting moves to the cover too and keeps their place. |
| Move them to the first available person | Appointments keep their times and go to whoever is free. It is always offered, with or without a cover. |
| Leave them as they are | You sort them out yourself. They stay on the Appointments page marked “asked for Maya — on leave”. |
- A booked visitor who gave an email address gets one email about the move. After you save, the page gives you a few seconds to undo it first: “Will get an email after a few seconds, unless you undo.”
- Anyone turnda cannot email — no email address — is listed for you to ring or message, with their name and what is missing.
- The first choice shown depends on the rule “Move appointments to the cover”. You can still choose for each leave.
Notes the box may show
| Note | What it means |
|---|---|
| The line is not following. | That line ignores the schedule, so visitors can still pick the away person. The note has a Follows the schedule switch to fix it. |
| Nobody is left. | Nobody else serves the line on those days, so visitors can still join. Choose Close the line those days to close it. It reopens when you remove the leave. |
| The cover is away too. | The person you chose is away on some of those days. Pick someone else, or another date. |
If the check cannot run, the box says “We couldn’t check what this leave affects. You can still save it.”
After you save
The box says Leave saved., reading like “Maya away (the dates); Ben covers.” and shows Undo with a short countdown. If the Schedule checks found something, a list called Before you go — 2 to look at asks you to tick I have seen this on each before Done. See Schedule checks.
Who is away
The Leave tab lists leave under Coming up and Past, grouped as This week, Next week and later. Each row shows the person, the line, the dates, any part-day times and “Cover: Ben” or “No cover”. Use Find a person or the lines filter to narrow it.
| Button | What happens |
|---|---|
| Edit | Opens the same box with the leave filled in. Press Save changes. |
| Remove | Asks Remove Maya’s leave? — Maya goes back on the roster for those dates. Visitors and appointments already moved are not moved back. If the line was closed for this leave, the box tells you it will open again. |
- Leave is never copied between weeks: “Leave is never copied and never overwritten.”
- A leave in the past corrects the record and the report. It does not change what visitors saw that day.
- Visitors see who is away and when they are back, but only on lines that follow the schedule.
Common questions
| Question | Answer |
|---|---|
| Is there a sick-leave type or a balance? | No. Leave is only the dates. Nothing counts days or hours owed. |
| I recorded the wrong dates. | Press Undo straight away, or Edit the leave later. |
| Someone phones in sick this morning. | Add leave from today, with a part day if they are coming in later. |
The email when an appointment moves
When leave moves a visitor's appointment to another person, the visitor is emailed after a short undo period. If you undo the move in that time, the held email is removed, so a move you took back is never announced.
Related: Schedule: the week and Assign · Schedule: Rules · Schedule checks