Text-message packs, zones and your monthly limit

Text messages are prepaid. You buy a pack of {{addon.sms.units}} texts, each text a visitor receives uses one, and when the pack runs low the next one is bought for you, up to the limit you chose.

A pack is {{addon.sms.units}} texts, paid once on its own invoice. A visit uses two texts, so one pack covers about 500 visits. The price of a pack depends on the zone, which depends on the country of the visitor’s phone. There are four zones, and a zone covers its own countries and every cheaper zone below it.

• Before you switch on: step 1 shows each zone with its price per pack, the number of countries it opens, and whether it covers your locations.
• After: the Text messages card shows Texts left (with the percentage of the pack), Packs (for example 1 of 3 this month), and Next pack bought.
• The table This month, by country shows what was sent, what was given back and what was not delivered.
• Invoices are in Billing, each named Text-message pack.

A café in Lisbon has about 20 visitors a day, and half of them ask for texts. That is about 10 visits a day, 2 texts each, so about 600 texts a month. One pack of {{addon.sms.units}} lasts about seven weeks. The owner picks a limit of 2 packs a month. When only 10% of the pack is left, turnda buys the next one, emails an invoice, and the owner does nothing.

• When 10% of what you hold is left, the next pack is bought and paid automatically, up to your monthly limit. You get an email and an invoice every time.
• At your limit, new visitors are no longer offered texts. People already waiting still get “almost your turn”. Texts start again next billing month, or as soon as you raise your limit. We email you at the warning levels and at the limit.
• A sudden spike far above your own normal use pauses automatic buying to protect your card, and tells you. One tap on Resume turns it back on. See Unusual activity and fraud holds.
• The texts you bought are kept for you. If your business moves to the Free package they wait, and they come back when you pay for a package again. If you close the account and it is finally deleted, they end and are not refunded.

• Your bank and your card. A declined card stops the next pack until it works again.
• Tax, where it applies, is shown on each invoice.
• Changing your mind. A pack that was bought is not refunded because you switched off or moved to Free. See Refunds.
• A problem on our side is different. If texts cannot go out for 72 hours (three full days) in total within any 7 days because of a problem on our side, the unused part of your packs is refunded to your card automatically. If that refund fails the first time, later checks try it again.