HelpGetting startedHow turnda works

How turnda works

turnda is the queue management suite for service businesses. Customers join by QR, link, kiosk or online booking, then follow their place on their phone in six languages, with optional WhatsApp updates. Walk-ins, appointments and priority tiers move in one fair order on TV, staff screen and phone; nothing to install, free to start.

Everyone 2 min read
No app, no accounts for your visitors. They join from a link or QR code and keep a web page open. Everything on your side runs in the browser too, on a computer or a tablet. (Your own business pages do not open on a phone. Your visitors use their phones.)
Serving rule
Served in arrival order — the appointment waits its turn.
Walk-in Appointment Now being called

The whole idea

  1. 1Join the line
    Scan a QR code or tap a link
  2. 2Get a tracking link
    Shows their number and how many are ahead
  3. 3Wait anywhere
Nobody hovers at a counter, and nobody loses their place.

What you set up once

Three things, and turnda walks you through all of them.

ThingWhat it is
A locationA physical place your business runs, with its own opening hours and lines. One business can have many locations. You may have seen this called a “branch”, “outlet” or “site”. the place you operate
A lineThe queue visitors join and wait in. A location can run several. You may have seen this called an “area”. the line people join
How the line is served first come, first servedA serving rule that lets a long-waiting walk-in move ahead, while still serving due bookings first. with a fair-wait safety netA max-wait limit — a walk-in who has waited longer than it is bumped ahead of other walk-ins, but never past an emergency or a due booking., or appointmentsA serving rule where a due booking is always called ahead of waiting walk-ins. mixed in

Staff sign in with their username and PIN, then call people from the queue. Every stop has a counterThe place where one staff member serves — a desk, chair or room. Staff sign in to a counter to start calling people. You may have seen this called a “station”. the owner has named; signing in at it is a separate, optional step. See Business, location, line & counter for how these fit together.

What your visitor does

You pressWhat happens
QR poster They scan it, or tap a link, and enter only the details you ask them for.
Join the line They tap this to join.

Which extra nudge they get depends on how they joined, not what they typed

How they joinedWhat happens next
Over WhatsApp They tap Get WhatsApp updates and send one message. That opens a free 24-hour window. They then get exactly two fixed messages there: “You’re in the line” and “Almost your turn”.
From the link or QR code They get an email if they left an address.

The tracking linkThe always-free link a visitor gets when they join. It opens their tracking page. is free and works on its own either way.

What you do at the desk

  • See who's waiting from any computer or tablet.
  • Call the next person with one tap. The order follows the rule you set, with a safety netA max-wait limit — a walk-in who has waited longer than it is bumped ahead of other walk-ins, but never past an emergency or a due booking. so nobody waits too long.
  • Put a live display on a lobby TV.
  • Invite your team.
  • Watch the day on your dashboard.
Ready to try it? Follow Set up your first line — it's about five minutes end to end, and you can change anything later.

Related: The Join page · Design the display · Invite your team · Dashboard