HelpGetting startedHow turnda works

How turnda works

turnda turns any waiting line into a calm, phone-first queue. People join without an app, wait anywhere, and get called when it's their turn — while you run the whole floor from one screen.

Everyone 2 min read
No app, no accounts for your visitors. They join from a link or QR code and keep a web page open. Everything on your side runs in the browser too — phone, tablet or desktop.
Serving rule
Served in arrival order — the booking waits its turn.
Walk-in Booking Now being called

The whole idea

  1. 1Join the line
    Scan a QR code or tap a link
  2. 2Get a tracking link
    Shows their number and how many are ahead
  3. 3Wait anywhere
Nobody hovers at a counter, and nobody loses their place.

What you set up once

Three things, and turnda walks you through all of them.

ThingWhat it is
A locationA place you operate — a branch, shop or site. One account can have many locations; each has its own opening hours and lines. the place you operate
A lineA single waiting line inside a location — the thing people join. Also called an area. the line people join
How the line is served first come, first servedA serving rule that lets a long-waiting walk-in move ahead, while still serving due bookings first. with a fair-wait safety netA max-wait limit: a walk-in who has waited longer than it is bumped ahead of other walk-ins — never past an emergency or a due booking., or appointmentsA serving rule where a due booking is always called ahead of waiting walk-ins. mixed in

Staff sign in at a stationA spot where one staff member serves one visitor — a chair, desk, room or counter. to start calling people. See Account, location, area & station for how these fit together.

What your customer does

You pressWhat happens
QR poster They scan it, or tap a link, and enter only the details you ask them for.
Join the line They tap this to join.

Which extra nudge they get depends on how they joined, not what they typed

How they joinedWhat happens next
Over WhatsApp It opens a free 24-hour window, and their updates arrive there.
From the link or QR code They get an email if they left an address.

The tracking linkThe always-free web page a visitor gets when they join — it shows their number, how many are ahead, and an estimated wait, and updates on its own. is free and works on its own either way.

What you do at the desk

  • See who's waiting from any device.
  • Call the next person with one tap. The order follows the rule you set, with a safety netA max-wait limit: a walk-in who has waited longer than it is bumped ahead of other walk-ins — never past an emergency or a due booking. so nobody waits too long.
  • Put a live board on a lobby TV.
  • Invite your team.
  • Watch the day on your dashboard.
Ready to try it? Follow Set up your first line — it's about five minutes end to end, and you can change anything later.

Related: ((what-your-customers-see/the-join-page|The Join page)) · Design the board · Invite your team · Dashboard