HelpSettings & accountBusiness branding
Business branding
One company name and one logo for your whole business, inherited by every location and shown on every visitor-facing screen and poster. It is owner-only, and it is the switch behind your visitor-page branding.
You can set your name and logo up any time, on any package including Free — branding is never held back. The one exception is an account that is being closed, which shows turnda's mark to visitors until the closure is undone.
Business name
| Field | What it does |
|---|---|
| Business name (up to 120 characters) | How your business is named to visitors — on the join poster, the join page, the appointment page, the kiosk, their tracking page and your emails. |
Setting a name is what tips your visitor pages from turnda's brand to yours. On the lobby TV, the name appears only if you add the Logo band section to the display.
Your logo
| What | The rule |
|---|---|
| File types | PNG, JPEG, WEBP, GIF or SVG |
| File size | Up to 256 KB |
| Dimensions | At most 2000 px on the longest side |
| A hosted image instead | Use the “Or paste an image link instead” option and give it a link to the picture, kept on a public site. A link that starts with http:// is changed to https:// by itself, so the picture must load that way. |
- Type your business name, then press Upload image (or paste an image link). A preview shows how it will look, and a short note may say if the picture is very pale, very small, a long thin shape or animated. Your logo is saved either way. Press Change image to swap it, or Remove logo to delete it (you confirm first).
- Press Save brand. It stays greyed out until there is a business name and the logo link, if any, is a valid web address.
Back to turnda branding
Changed your mind? Use turnda branding clears your name and logo from every visitor page — with a confirm first, “Switch to turnda branding?” — and they show turnda's branding again.
- It is fully reversible. Set your brand back whenever you like.
- This is the one action that clears a set brand. Saving always requires a non-empty name.
Your visitors see turnda's mark and not yours? If your account is being closed, your brand stays saved but visitors see turnda's mark, and a note on this page says so. Undo the closure and your brand appears again. Your lobby TV keeps your own brand either way.
Logo won't upload? Keep it under 256 KB and 2000 px, and use a supported type (PNG, JPEG, WEBP, GIF or SVG). The page says “That image is too large — keep it under 256 KB.” or “Please choose a PNG, JPEG, WEBP, GIF or SVG image.” A large photo often needs resizing first; a clean SVG or small PNG stays crisp on a printed join poster and on a phone's tracking page. Your logo is kept on its own until you replace or remove it. Separately, a business can keep only a limited number of uploaded screen pictures, and a screen picture that nothing uses any more is removed after 30 days.
On the lobby TV Your logo can appear in the Logo band section of the lobby-TV display. Turn on Show logo only in the logo band in that section; otherwise the band shows your business name.