Warnings and alerts: the red bar and the amber badge

turnda shows a problem in two places only — the red bar under the top bar when people cannot be served, and the amber Warnings badge beside the bell for everything else that needs you.

• It shows one line: the worst Stop. A Stop means visitors cannot join or be called, or the account is stopping. If there is more than one, the bar says +N more; press it to open the full list.
• It cannot be dismissed and it cannot be snoozed. It leaves by itself when the problem is fixed.
• One button, if it is yours to press. The owner gets the button. A manager sees Owner only instead of it when the fix belongs to the owner, such as a payment. Staff get a button only where they can act, such as Go to the line when nobody is serving or a stuck visitor to serve; on other rows they see the sentence with no button, and money and pack rows they do not see at all.
• On a phone or a narrow window the whole line is one tap that opens the full list.

The badge sits beside the bell and reads Warnings with a count. It appears only when there is a warning to show. Press it to open the list. Red Stops come first, then the warnings grouped by location (anything about your account as a whole is under Your account). Each row says what is wrong, since when, and has one button. When you fix something while the list is open, the row shows Fixed ✓ for a moment and then goes.

If every warning is snoozed, the badge reads Snoozed warnings with a count and turns grey with a dashed outline, so you know something is waiting.

• Only warnings about the floor can be snoozed — serving, lines, the lobby TV or the entrance tablet. A Stop, a payment alert or a pack alert can never be snoozed.
• A snooze is yours alone. A colleague still sees the warning. Snoozing and showing again are written in the Activity log as “Snoozed an alert until closing” and “Showed a snoozed alert again”.

• Outside opening hours. Warnings about serving, lines and devices do not speak while a location is closed. The one exception is visitors still waiting after closing.
• Before the first visitor. A brand-new account sees none of those warnings until its first visit has been served.
• Money alerts are never quiet. Payments, visit limits and message packs are shown whatever the hour.

• Dashboard → Needs attention is the same list as the red bar and the badge. See Dashboard: every Needs attention message for what each message says and what to press.
• On the Queue page, a small amber mark appears on a visitor’s card, a strip at the top of a line, and on a counter’s tile on the Dashboard when that spot is the problem.
• The bell is news only. It tells you about things such as a chat mention, a shift change or a recorded refund. A full line, a failed payment, messages not going out, nobody serving or a counter taken over are not in the bell any more — they are the red bar or the badge. See In-app notifications.

Related: Dashboard: every Needs attention message · In-app notifications · The dashboard