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turnda Help centre

Ask turnda Assistant ✦ AI

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Getting started

How turnda works Which businesses turnda is for Sign in Create your business Recover your account Set up your first line & go live The setup checklist Account, location, area & station Getting around the app Get help & contact support Go-live checklist Common questions

Set up by business type

Set up a simple counter or takeaway Set up a salon: walk-ins + appointments Set up a clinic: reception → doctor → pharmacy

Set up your line

The Locations hub Location details Opening hours Services & slot lengths Stations (serving points)Serving order & fairness Capacity & privacy Staff latitude & flags The running-late banner Journeys (multi-stop visits)

Run the queue

The Queue console Call & serve Hold, missed & requeue Walk-ins, notes & flags Transfer a visitor Running a multi-stop visit

What your customers see

Design your visitor pages The Join page Kiosk / counter check-in Running the counter tablet The free tracking link Rate the visit Branding on visitor pages Which language visitors see

Bookings & appointments

Turn on appointments Taking a booking Self-booking (your customers)Managing a booking (your customers)How bookings are called No-shows & grace

Notifications

How customers are notified WhatsApp messages Email messages Message moments Timing: heads-up & reminders Wording & merge fields Did it arrive? (delivery log)In-app notifications

Lobby TV & screens

Design your lobby-TV board Board sections Board look & sound Readability on the TV Pair a screen / device Device settings & scheduling The public board Connect a TV (pairing)

Team & roles

Invite your team Roles: who can do what What to do first, by role Roles & permissions Manager permissions PIN sign-in & stations Presence & counters Team chat My Metrics

Insights & reports

The dashboard Analytics Reports & exports Activity log

Settings & account

Settings, at a glance Your profile Business branding Dashboard language Priority tiers Transfers & the weekly digest Data & privacy Customer data requests Retention & export Billing & plans Limits & quotas Close your account

Fix a problem

Troubleshooting: start here Why isn't my line taking joins?Nobody's being called / the line isn't moving A customer says they didn't get notified The lobby board is blank or offline Contact support Glossary

Help›Insights & reports

Insights & reports

Dashboard, analytics, reports. Pick a topic:

The dashboard Today at a glance — live, and what needs attention. 3 min
Analytics Trends and breakdowns over time. 5 min
Reports & exports Seven reports, filtered and exportable. 3 min
Activity log Who changed what, and when. 2 min