HelpFix a problemGlossary

Glossary

Every word the product uses, defined in plain English. These are the exact definitions behind the dotted-underline tooltips across this centre — one source, so they can never disagree.

Everyone 4 min read

The terms

Word	What it means
account	Your business on turnda — the top level that everything else (locations, lines, team, billing) belongs to.
allowance	The WhatsApp messages included with each location — 1,000 per location per month (200 per account during the trial). Over it, WhatsApp pauses; the tracking link and lobby TV keep working.
almost up	The one automatic message per visit — sent when a visitor reaches your line's heads-up position (position 1 by default), with their number and tracking link.
appointments first	A serving rule where a due booking is always called ahead of waiting walk-ins.
area	A single waiting line inside a location — the thing people join. Also called a line. A location can run several.
capacity cap	An optional limit on how many can be in a line before new joins pause automatically.
command palette	The search shortcut in the app's top bar — type a page or setting name and jump straight to it.
emergency	The highest-priority flag — called ahead of everyone, including due bookings. Off by default.
flags	Reusable coloured labels staff put on a visitor for awareness only — never shown to the visitor, never change the serving order.
go live	Opening your line so real visitors can join — the point where you start your free trial and turn the queue on.
journey	A visit that passes through several stops in order (for example reception, then consult, then pharmacy). Each stop is its own line.
keep it fair	A serving rule that lets a long-waiting walk-in move ahead, while still serving due bookings first.
kiosk	A tablet at your counter where a walk-in checks themselves in without their own phone.
line	A single waiting line inside a location — the thing people join. Also called an area.
location	A place you operate — a branch, shop or site. One account can have many locations, each with its own opening hours and lines.
lobby TV	A screen in your waiting area showing now-serving and up-next numbers. Pair any TV or tablet with a 6-digit code from Devices.
magic link	A one-tap sign-in link sent to your email — no password to remember.
moment	One of the points in a visit where a message can go out (booking confirmed, almost up, transferred…). Each can be switched off on its own, per channel.
no-show grace	How long a called visitor's spot is held before they're marked a no-show.
organisation code	The short, 4-character code for your business — usually letters from your business name, occasionally with a digit. It appears in your join links and posters, and you need it to recover access.
PIN	A short code a staff member enters at a station to sign in on a shared device.
presence	Whether a staff member is signed in at a station right now — what powers the "counters staffed" and coverage figures.
priority tier	An optional label (for example senior, or an accessibility need) that moves someone up the line ahead of ordinary walk-ins — kept separate from emergencies.
QR poster	The printable poster with your line's join QR code and link — print it or save it as a PDF from the Share panel or the setup wizard.
recovery codes	One-time codes shown once when you create your account. They're the only way back in if you lose access to your sign-in email.
retention window	How long visitor names and contact details are kept after a visit before they're deleted automatically — 48 hours by default, tunable from 1 day to 1 year.
running-late banner	A free one-line message shown on the lobby TV and every tracking link — it sends no WhatsApp or email.
safety net	A max-wait limit — a walk-in who has waited longer than it is bumped ahead of other walk-ins, but never past an emergency or a due booking.
station	A spot where one staff member serves one visitor — a chair, desk, room or counter.
tracking link	The always-free web page a visitor gets when they join — it shows their number, how many are ahead, and an estimated wait, and updates on its own.
trial	Your first 30 days, free — card upfront, one per account, and it covers every location you add during it. Cancel before day 30 and you're never charged.
walk-in	Someone who joins the line on the spot (QR, link, or kiosk) without a booking.

Two names, one thing A line and an area are the same object — the queue people join. You'll mostly see "line" in the app.