HelpGetting startedWhy is a button greyed out?
Why is a button greyed out?
When something cannot be pressed right now, turnda greys it out and tells you the reason. You never have to guess.
Quick answer. Hover your mouse over the greyed-out button (or tap it on a tablet, or move to it with the keyboard). A short sentence appears saying what is stopping it and what to do.
Example A staff member opens a visitor's actions and sees Transfer greyed out. They hover over it and read “No other line to transfer to yet.” They know it is not broken, and nothing needs fixing.
How to see the reason
| On | Do this |
|---|---|
| A computer | Hover over the greyed-out control. |
| A tablet | Tap it. The reason appears on screen. (The business app does not open on a phone.) |
| A keyboard | Move to it with Tab. The reason is read out to a screen reader too. |
The usual reasons
| Reason | What to do |
|---|---|
| Your role cannot do it | Ask the owner or a manager. See Roles and permissions. |
| Something needs doing first | The reason names it — for example, add a line before adding a question. |
| It does not apply to this visitor | The action is shown but off, so you can see it exists. Only the actions that fit this visitor are on. |
| The package or a limit | See Your package and meter. |
| The line is not taking visitors | Add walk-in is greyed out and says why on the button and when you hover it — for example the account is closing or on hold, or this month's visits are used up. The red bar and Needs attention name the same reason. |
| You still have a visitor open (My stops) | With I serve several stops on, a stop's Call next is greyed with “You still have A004 open at Cashier. Finish them first.” Complete or hold that visitor, then call again. |
| That stop is busy, closed or not allowed (My stops) | The card says “… busy — serving A004. Finish them first.”, “Every counter at this stop is closed for today.”, “Every counter at this stop is busy. Wait until one is free.” or “Your owner hasn't allowed this stop for staff.” The owner can allow it in the line's settings. |
Related: Getting around the app