HelpBilling, payments and refundsThe email allowance

The email allowance

Each package comes with a monthly number of emails: three for every visit. They are shared by the whole business.

Owner & Manager Where: Billing 2 min read
When they run out, emails stop. The tracking link and the lobby TV carry on, and so does WhatsApp, which runs on its own prepaid packs (and so will text messages, once a country opens).

What it is

PackageEmails a month
Free 300
Core 4,500
Plus 9,000
Max 24,000
  • Pooled for the business. All your locations draw from one allowance.
  • Three emails for every visit. Extra visits bring their emails with them. See Extra visits.
  • It resets with your billing month, on the same date as your visits.
  • Which emails count. The emails sent to your visitors, and the weekly summary email.
  • The monthly summary email does not count. It is turnda's own email to the owner (and to managers who opted in), so it is always sent.

How to check it in turnda

  1. Open Billing and see which package you are on. It shows your package and the date your month starts again.
  2. Find your package in the table above. That is your emails a month. Each extra visit you use adds more.

A real example

Ana's Café on Free Ana has used her 300 emails by the 20th. Until her month starts again, appointment confirmations by email are not sent. A visitor who joined by QR still has the tracking link and the lobby TV.

What happens in turnda

  1. 1Emails go out
    Three for every visit
  2. 2The allowance is used up
    Emails to visitors are not sent
  3. 3Everything else carries on
    Tracking link, lobby TV, WhatsApp and text packs
When the allowance is used up.

What you need to do

  • Wait for the new month, or move to a bigger package. See Changing your package.
  • Nobody is dropped from the line. Every visitor can still follow their place.

What turnda does not cover, and who does

Not covered by turndaWho covers it
An email that lands in a visitor's spam folder The visitor's email provider. The tracking link always works.
Extra emails bought separately Not available. Emails come with your package and your extra visits.

Common questions

QuestionAnswer
Do WhatsApp or text messages use the email allowance? No. WhatsApp runs on its own prepaid packs, and so will text messages once a country opens.
Does each location have its own allowance? No. One allowance for the whole business.

Related: Email · Limits & quotas