Taking a booking
The Bookings page is your appointment desk. Pick a day, see who's due, and add or manage a booking in a couple of taps — all in the location's own time.
The day at a glance
- More than one line? A picker at the top chooses which one you're looking at — it only lists branches you have access to, so a manager at one site never sees another's appointments.
- Just one line? There's no picker.
- Choose a day (it opens on the shop's today) and you get a count, a Due now / Upcoming / Arrived split, and a timeline dot for each booking with a "now" line.
- A Cancelled list appears only when there is something in it, and a no-show tally only once somebody has been marked one.
Empty states
| List | What it says when empty |
|---|---|
| Due now | No one is due right now. |
| Upcoming | Nothing upcoming. |
| Arrived | Nobody has checked in yet. |
If this line isn't live yet
What the banner says
| The line's state | What the page shows | Who can act |
|---|---|---|
| Never had a paid subscription | "It isn't live yet", with a button naming the trial length, like "Start 30-day free trial" | Anyone — but see below |
| Subscription has lapsed | Says so, with a Reactivate in Billing button | Anyone — but see below |
| Account is being closed | A banner at the top of any page — reopen it there, or in Settings → Close account | Owner |
| Trial has already run out | No button here — a card needs to be added in Billing first | Owner |
A line that can't take a booking isn't offered one, so New booking disappears along with the banner.
Bookings stranded by a change to your hours
Change your hours in Line settings after bookings already exist for a slot you've now closed, and this page warns you before the guest finds out at the door.
The warning: "Booked for a time you're now closed"
| What you see | What it means |
|---|---|
| A count above the day summary | How many bookings are affected |
| A Shop closed then flag on each booking | Check-in will refuse the booking, and nobody has been told |
Fix it by rescheduling the booking, or reopening the hours in Line settings — whichever is right for that booking.
It only appears for a booking that's still open; once someone has arrived or been marked a no-show, the hours no longer decide anything for them.
Add a booking
- Tap New booking.
- Enter a name and time.
- Optionally add a service, and a phone or email. If you add a contact, Send them a booking confirmation is on by default.
You can't book a time in the past — the form blocks it, matching the server.
Check in, move or cancel
| On a booking, before check-in | What happens |
|---|---|
| Check in | Turns a booking into a live ticket in the queue. |
| Reschedule | Moves it to another day or time. The button that confirms the new slot reads Move booking. |
| Cancel | Removes it. |
Moving or cancelling only works before check-in — once someone's in the line, they're a live visitor, not a booking.
When they arrive, check them in and they join the line under your serving rule.
| From the Queue's Upcoming tab | What happens |
|---|---|
| Check in {{name}} | A booking's row carries this tile and Cancel booking together, so the desk doesn't have to switch pages. |
| Cancel booking | A booking's row carries this tile and the check-in tile together, so the desk doesn't have to switch pages. |
| See in queue | Once someone has arrived, their row's actions become this one button — it jumps straight to them in the Queue, where you call them or mark them served. |
The masked phone number
Every booking's phone number or email is hidden by default — shown as, for example, "+65 •••• 8842" or "j••••@•••" — so a screen left open at the desk doesn't hand a stranger a guest's number.
| You press | What happens |
|---|---|
| Show contact | Reveals the real number, for when you need to call a late guest. |
| Hide contact | Puts it back. |
A booking taken with no phone or email has nothing to show, so no control appears on its row at all.
They turned up and the system says no-show
A booking nobody checks in is auto-marked a no-show once your grace window passes — ten minutes after the slot unless you've changed it. An ordinary amount of late for somebody stuck in traffic.
The visitor then arrives holding a confirmation, and the booking has already been closed.
| You press | What happens |
|---|---|
| Put back on the list | Returns the booking to the day's list so you can check them in and serve them normally. It is a desk action on purpose — it reverses a recorded outcome, so it isn't something the visitor can do from their own link. It's written to your activity log with your name on it. |
The two entries read as one story afterwards: swept at 10:10 by nobody, put back at 10:14 by you.
The no-show risk badge
Some bookings carry a Higher no-show risk badge — a smart estimate based on this line's own history (lead time, past no-shows), so it appears only once the line has enough finished bookings behind it.
It never changes anyone's place; it just tells you where a nudge helps.
| You press | What happens |
|---|---|
| Remind | Re-sends the reminder, one tap. If the booking has no contact or consent on file, the page says so instead. |