HelpInsights & reportsDashboard: every Needs attention message

Dashboard: every Needs attention message

The Needs attention card lists only things that stop people being served or leave a record wrong. It is the same list as the red bar under the top bar and the amber Warnings badge beside the bell. Each row says where, what happened and what it means for visitors, and has one button. When nothing is wrong it says All clear.

Owner & Manager Where: Dashboard → Needs attention 7 min read

Quick answer. Read the row, press its button. A row disappears by itself once the problem is fixed. A Stop means visitors cannot join or be called; a Warning means something is wrong but people can still be served.

Example At 11:20 the card shows “Orchard · Front desk: Maya isn’t signed in. Visitors waiting for them can’t be called.” The manager presses Assign someone, signs Maya in or picks another person for the counter, and the row clears.

Who sees what

You see the alerts for the places you work, and you get the button only if you are allowed to press it. Where the fix belongs to the owner, a manager sees Owner only instead of the button, and staff see the row with no button. A manager is judged place by place: someone who manages one location is staff at another.

Quiet outside opening hours. Warnings about serving, lines and devices do not speak while a location is closed. The one exception is visitors still waiting after closing.
Quiet until the first visitor. A brand-new account sees none of those until its first visit has been served.
Snooze until closing. Warnings about serving, lines and the lobby TV or entrance tablet can be snoozed (Snooze until closing). They wait under Snoozed in the Warnings list, with Show now to bring one back. A Stop, a payment alert or a pack alert can never be snoozed.

Stops: visitors cannot join or be called

What it says	What it means	What to do
Northside · closes on 30 Nov. New visitors can’t join; anyone waiting is still served.	The account is closing.	The owner presses Reopen account. A manager sees Owner only.
Northside · on hold, no package chosen. Your lines stopped taking visitors.	The account has no package.	The owner presses Choose a package.
Northside · stopped: its last payment didn’t go through. It isn’t taking visitors.	The location’s payment failed. A disputed payment reads “a payment was disputed, so the package is stopped”.	The owner presses Update card.
Northside · this month’s visits are used up. New visitors are paused until the date shown.	The package’s visits for the month are gone.	The owner presses Get more visits.
Northside · isn’t taking visitors: no line is open to anyone.	Nothing at this location is open.	Open it takes you to where to open a line.
Northside · every line has been paused for some minutes. Visitors can’t join.	Every line is paused.	Resume joins.
Northside · waiting: 4, and nobody is serving. Visitors aren’t being called.	People are in the line and nobody is signed in to call them.	Go to the line and sign someone in.
Northside · the QR code or join link leads nowhere. Visitors can’t join.	The link or poster points at a line that no longer exists.	Fix the link.

Warnings about the floor

What it says	What it means	What to do
Full (12 of 12). New visitors are turned away.	The line has reached its cap. Walk-ins or online appointments slowed down by a limit read the same way.	Raise the limit, or add people from the Queue page.
Desk 1: Maya isn’t signed in. Visitors waiting for them can’t be called.	Maya is assigned to this counter but not signed in. Related rows: the counter has nobody at it; Maya is at another counter; visitors are waiting for Maya, who isn’t signed in anywhere.	Assign someone.
Visitors called more than some minutes ago and not served yet: 2	People were called but nobody has started serving them.	Open the queue.
A visitor is being served by nobody. Their counter has no one at it.	The person serving was removed from the team.	Open the queue, then complete or hold them.
Visitors waiting at a closed stop: 3	People are held at a stop that is not open now.	Serve or close them.
Visitors still waiting after closing: 3	The line has closed with people still in it. This is the one warning that speaks after closing time.	Serve or close them.
Visitors still waiting when the line closed: 3. Open the No-show tab to see them.	A line closed at the end of its day with people still in it.	Serve or close them.
The longest wait is 22 min (your limit is 15). Visitors are waiting longer than you allow.	Someone has waited longer than that line’s wait limit.	Go to the line.
Appointments past their time and not checked in: 2	Booked appointments whose time has passed and nobody has checked in.	Open appointments.

Schedule messages

These appear only while staff scheduling is on, and only for lines that follow the schedule. They go to the owner and to managers who have Manage the schedule.

What it says	What it means	What to do
Nobody is scheduled on Saturday 09:00–13:00. The line may have no one to serve it.	A gap in the plan, up to a week ahead. Never raised for a closed day.	Open schedule and put someone on.
Maya is scheduled but isn’t in. Visitors waiting for them can’t be called.	Only if “Warn me when someone is not in” is on. It clears when Maya arrives or goes on leave.	Open schedule, or open the queue.
Daniel has no timetable. The schedule can’t plan around them.	A person with no roster or times of their own.	Open schedule and give them a roster, or say they work whenever you are open.

See Schedule checks and How the schedule reaches the counter and the reports.

Money, packs and messages

These are for the owner. A manager sees them with Owner only in place of the button, and staff do not see the money rows. They are never quiet outside opening hours and can never be snoozed.

What it says	What it means	What the owner presses
Your last payment didn’t go through: day 3 of the grace period. Fix it by the date shown or you move to Free.	A package payment failed and the grace period is running.	Update card
The card for WhatsApp messages was declined. No more will be bought until you update it.	The next pack was not bought.	Update card
Your card expires on the date shown. Update it so your package keeps renewing.	A warning ahead of time.	Update card
Your bank wants you to confirm the payment. It isn’t topped up until you do.	The bank is waiting for you. If the time ran out it says “Press Try again”.	Confirm or Try again
This month’s visits are used up (used of limit). New visitors pause tonight.	The included and extra visits are almost gone. Another row says no extra visits will be bought this month.	Get more visits
WhatsApp messages are used up. Visitors still get the tracking link.	The pack is gone. Another row says this is the last pack you allow.	Raise my limit
Automatic WhatsApp packs paused: unusual use in the last hour. Messages may run out.	Automatic buying stopped by itself. Other rows: a dispute, a dispute lost twice, or a tax change that needs you to save your limit again.	Resume
WhatsApp is disconnected, so visitors won’t get WhatsApp updates.	Your own WhatsApp link is down. If it is on our side it says so and asks for no action.	Reconnect
Messages aren’t reaching visitors right now. We’re on it; the tracking link still works.	Delivery is failing, or a high number of WhatsApp messages went out and WhatsApp is paused for today. Everyone sees it; nobody has a button.	Nothing to press

Devices, team and you

What it says	What it means	What to do
The lobby TV has been offline for some minutes. Visitors can’t see the display.	The TV stopped reporting in.	Check the TV
The entrance tablet has been offline for some minutes. Visitors can’t join there.	The check-in tablet stopped reporting in.	Check the tablet
The connection to the named outside service has stopped. Nothing is being shared with it right now.	A connection you set up stopped. Owner only.	Open connections
Northside has no manager / has no staff.	Nobody there can change settings, or nobody is set up to serve.	Open team (owner)
Maya took over Desk 1 at 10:05.	A colleague took over your counter.	OK
Updated Terms: please read and accept them. Or: someone wants to hand the business over to you; or you are now the owner and need to add your card.	A step only you can take.	Review

All clear

All clear — Nothing needs you right now. It is a real all-clear: it reads the same alerts as the red bar and the Warnings badge, so it cannot say all clear while one of them is showing. It is about whether people can be served — not whether everything is set up. Setup lives on the Locations hub.