Your monthly statement

Once a month turnda gives you one numbered statement of what you were charged and what came back.

The statement is a one-page summary of your billing month. It lists every invoice, failed payment, refund, dispute and gift, each with its invoice number. Every line says what it was: a WhatsApp message pack, a text-message pack, an extra visits pack, a text-message country fee (with the country and whether it is the first year or a yearly renewal), or your package (with its name and whether you pay monthly or yearly). No tax is added: the price shown is the price paid. If turnda starts to charge tax later, the tax on each payment will be shown on the statement and the invoice.

• One per month, numbered, issued once and never changed.
• Packs and fees are lines of their own, apart from your package, and each is named for what it was.
• A statement issued before this change keeps the plainer words it was issued with. It is never rewritten.
• A refund or dispute that comes after a month has closed appears on the statement of the month it happens in.
• If the books ever disagreed, no statement is issued until they match. A wrong statement is worse than none.

• Download each statement for your records, especially if your accountant asks for one.
• If a line looks wrong, press Ask about this charge on its invoice. See Ask about this charge.

Related: Paying and invoices