My Metrics
My Metrics is your personal scoreboard.
Your own numbers
| Card | What it shows |
|---|---|
| Stops completed | The number of stops you completed. A visitor who goes through three stops counts once at each stop for the person who completed it. A person pressed as No-show or passed on, and then taken back, is not counted. |
| Average service time | How long, on average, you spend per stop — or a dash if there's nothing yet. |
| Stops a day | Your average completed stops per day over the period. |
| Usual wait before your call | The middle wait of your visitors before you called them. Hours when the line was closed are left out. |
| No-shows | Visitors you called who did not turn up. |
| Average rating | Your average rating. It stays blank (a dash) until enough visitors have rated you; the number of ratings beside it is the real count. |
| Busiest hour | The hour of the day you complete the most stops. |
| Appointments | How many appointments you served. |
Below the cards are charts — Stops I completed each day, My busiest hours, How long a visit takes me and How my stops ended (completed, no-show, passed to another line) — and What I served, by line and by service. My time (shifts worked, late starts, scheduled and signed-in hours, leave) appears only when your location tracks sign-in.
Today, 7 or 30 days
Switch the period between Today, 7 days and 30 days — it opens on the last 7 days. Each number is compared with the period before it.
Just for you
My Metrics shows only your own work, and every number is compared only with your own previous period — never with other people. Your manager can see this page too: owners and managers can open one team member's metrics from the Team page, and see team-wide performance in Analytics.
Related: Analytics · Invite your team