HelpLobby TV, displays & devicesDisplay look & sound

Display look & sound

The Whole display tab holds the settings that apply to the entire screen — its look, how pages rotate, how a call flashes, the screen itself, and the sound it makes when someone's called.

Owner & Manager Where: Displays → Editor → Whole display 6 min read

Colours & type

Start with the shortcut, because it does most of the work in one tap. At the top of the tab: “Set it up for my kind of business” — “Fills in wording, colours and what the left column is called.”

It offers four choices, and picking one rewrites all three at once.

ButtonWhat it sets
Café or takeaway Collection numbers, preparing and ready.
Clinic Rooms, no names, calm paper colours.
Salon Chairs, names on, warm colours.
Workshop Bays, big numbers, readable across the floor.
For example Press Clinic and the display switches all three at once. Nothing is locked in — everything it sets is still yours to adjust below, and the display's badge simply reads "Changed by you" afterwards.
  • The calm paper colours.
  • The left column relabelled Room.
  • Visitor names turned off.
  • A colour scheme — Dark, Light, Paper, or My colours (your brand).
  • A highlight colour — paints the title bars and the called number.
  • Text size, a font (Clean, Rounded, Classic serif, Bold display), corner style, spacing, and an outline around each section.

The Background control — three layers, in a fixed order

LayerOptions
Colour A plain colour.
Fade None, Dusk, Ember, Ocean or Mint.
Picture An uploaded image.
A picture covers a fade, and a fade covers a colour. The panel tells you which one is actually winning — “Showing: the picture”. If you set a colour and nothing changes on screen, clear the picture or the fade above it rather than trying another colour.

You can also set “Language on the display” and override the individual words — “Now serving”, “Next up”, “Waiting”, “No-show” and the words beside the QR code.

Overriding a word Anything you type wins over the language setting. Leave a box empty and the screen uses the wording shown in grey.

Change every other word on the display opens the rest: Just called, Wait time lead-in, People in the line, Preparing, Ready, Joining is paused, Line not available, No one served yet, No journey chosen, Empty notice, Empty picture or video, Minutes unit, Line closed for the day, Counter closed, Numbers out of date and Priority visitor.

Typefaces

Under Look you can choose a Heading font and a Ticket number font separately, and the Ticket number weight — Regular, Bold or Extra heavy — which is how heavy the big numbers are drawn. Heading and Ticket number both start at “Same as the display”.

WhereChoices
Whole-display font Clean, Rounded, Classic serif, Bold display, Friendly humanist, Monospaced, Condensed, Slab serif.
Named typefaces Inter, Lexend, Montserrat, Oswald (condensed), Atkinson Hyperlegible — plus Noto Sans Arabic and IBM Plex Sans Arabic for an Arabic display.

Header, footer and watermark

Under Header, footer and watermark, switch on a Header band across the top and a Footer band along the bottom. They stay on screen whatever the pages show. Each has its own text and colours. An empty header uses your business name; an empty footer shows the time.

  • Watermark — a faint picture over the whole display, such as your logo mark. Paste a link or upload one, and choose how strong it is.
  • Bars round an odd-shaped device — when the screen isn't 16:9 the display sits in the middle with bars either side. Pick the bars' colour; Default keeps black (or your brand colour on an ultrawide).
  • Odd-shaped devices that still fill — a screen within a few percent of 16:9 (or 9:16 for a tall display) is filled edge to edge, with the panels stretching a little, instead of getting bars. It starts at Within 15%; Off — always bars means bars on any difference.

Your screen's size, and a busy day

Pick your screen's size from the list, or type Exact size, if yours isn't listed — the diagonal in inches. The editor then tells you the most rows and columns it recommends for that screen, because more than that stops being readable from across the room.

  • See it on other devices shows the same display on a small, a large and an upright screen, and how far away each one's numbers can be read — and warns when they would be too small.
  • Test a busy day fills the preview with a full lobby so you can see how the display copes when it is crowded. It is only a preview; nothing is sent to the screen. Press it again to go back (“Busy day: on”).

Looking after the device

SettingWhat it does
Shift the display slightly now and then Moves the whole display a few pixels every few minutes, so no part of the screen shows the same thing for hours. It helps older plasma and OLED screens. Off until you switch it on.
Dim the device after hours A web page can't switch a TV off, so this darkens the display between two times you choose (Dim from, Back to normal at, and How dark). Times are the location's own clock. Off until you switch it on.

Pages & flashing

Turn on "Rotate through pages" and set how many seconds each page shows (2–120); the panel tells you how long a full turn takes.

SettingRangeWhat it does
How long a number flashes when it's called 2 to 20 seconds“Long enough that someone looking at their phone still catches it.” Watch the preview while you drag the slider — it calls a number every few seconds so you can see the flash at the length you've chosen.

Chime or spoken number

Under "When a number is called", pick Play a chime (a short beep, so the screen beeps rather than staying silent), Say the number, or No sound.

ChoiceWhat you can set
Play a chime Ten sounds — Soft bell, Two-tone, Marimba, Ping, Chime (rising), Soft two-note, Bright sparkle, Deep & mellow, Xylophone run and Arcade.
Say the ticket number A voice (Warm, Clear or Neutral), the voice gender (Device's default, Female or Male — it uses a matching voice installed on the screen, and if there isn't one it adjusts the pitch instead), how fast it speaks, and the phrase itself — “Number {number}, please go to {point}”, with those two filled in for you. If your display announces in more than one language, each call is announced once per language, in the order listed. If a call names no counter, it says the line’s name instead (“Number 2, please go to Service”).
No sound The screen only flashes. There is nothing else to set.
You pressWhat happens
Make a sound every time “Off means the display only flashes.” Decides whether every call is announced or only the flash happens.
Hear it Plays the sound through the browser you're sitting at, so you know what the room will hear before you put it on the wall.
Hear a stop with no counter Shown only when the display says the number. It plays the call the way a stop with no counter is announced — by the stop's own name instead of a counter.
No sound on the TV? The chime also follows the Chime on call switch of the line each screen is paired to (in the line's settings), not of any other line, so a display can be silent on one screen and not on another. Browsers only allow audio after a tap — that's why connecting the screen unlocks the chime as you tap "Connect". If it went silent after a reload, reconnect the screen to re-enable sound.