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turnda Help centre

Getting started

How turnda works Which businesses turnda is for Sign in Create your business Recover your account I lost my sign-in email and my recovery codes Set up your first line & go live The setup checklist Business, location, line & counter Getting around the app Why is a button greyed out?First-visit page introductions Get help & contact support Go-live checklist What counts as a visit Guided setup Common questions

Set up by business type

Set up a simple counter or takeaway Set up a salon: walk-ins + appointments Set up a clinic: reception → doctor → pharmacy

Set up your line

The Locations hub Location details Ticket numbers Opening hours Services & slot lengths Questions Counters (serving points)Serving order & fairness Capacity & privacy Staff latitude & flags The running-late banner Journeys (multi-stop visits)

Run the queue

The Queue console Call & serve My stops: serve several stops from one screen Grab & call Hold, no-show & requeue Walk-ins, notes & flags Visit notes Transfer a visitor Running a multi-stop visit

What your visitors see

Design your visitor pages The Join page Kiosk / counter check-in Running the counter tablet The free tracking link Share my place Rate the visit Branding on visitor pages Which language visitors see Wording and languages

Appointments

Turn on appointments Taking an appointment Appointments: the Week view Booking an appointment online (your visitors)Managing an appointment (your visitors)Add to my calendar How appointments are called No-shows & grace

Messages

How visitors are notified Email messages Message moments Timing: heads-up & reminders Wording & merge fields Did it arrive? (delivery log)In-app notifications

WhatsApp

How WhatsApp works for your visitors Switching WhatsApp on WhatsApp zones and packs When a message counts, and when you get it back When WhatsApp is down on our side, and your refund WhatsApp or text messages: one channel WhatsApp privacy: what we keep about a visitor’s number A visitor did not get a WhatsApp message The Messaging page: WhatsApp and text messages WhatsApp, start to finish: a walkthrough WhatsApp: what happens if…

SMS (text messages)

Text messages, start to finish How text messages work for your visitors Countries for text messages: open, on request and not supported Switching on text messages Text-message packs, zones and your monthly limit Your name on text messages The registration fee for a country on request Text messages: when a text counts, and how stopping works Why a visitor was not signed up for texts, and unusual activity Privacy: your visitors’ numbers and text messages A visitor did not get a text What happens if… (text messages)

Lobby TV, displays & devices

Design your lobby-TV display Display sections Display look & sound Readability on the TV Pair a device Device settings & scheduling The lobby TV Connect a TV (pairing)Devices

Team & roles

Invite your team Adding or removing someone when scheduling is on Roles: who can do what What to do first, by role Roles & permissions Manager permissions Schedule: who works when Schedule: Rules Schedule: Hours Schedule: Shifts Schedule: Rosters Schedule: the week and Assign Schedule checks Schedule: Leave and cover My calendar Who can manage the schedule How the schedule reaches the counter and the reports PIN sign-in & counters Switch person Take over a counter Presence & counters Team chat My Metrics

Insights & reports

The dashboard Blueprint Warnings and alerts: the red bar and the amber badge Dashboard: every Needs attention message Analytics Reports & exports Activity log

Billing, payments and refunds

Billing & packages Your package and visit meter Paying and invoices Your monthly statement Tax (GST) on invoices Changing your package Price changes, and the 30 days' notice Adding or changing a card Card expiry and failed payments Bank confirmation (3-D Secure)What to check with your bank How automatic buying works Running low: the 80% warning and the stop Your monthly limit Extra visits Automatic buying paused: unusual activity Our refund policy Refunds: when, how and how long Refunds we do not make A refund that bounced Ask about this charge During a card dispute After a dispute, won or lost A second lost dispute Moving to Free Close your account The email allowance Reseller code Limits & quotas Package limits Billing, start to finish What happens if...

Settings & account

Settings, at a glance Your profile Hand over the business Business branding Dashboard language Priority tiers Integrations Transfers & the weekly digest Data & privacy Visitor data requests Retention & export

Fix a problem

Troubleshooting: start here Why isn't my line taking joins?Nobody's being called / the line isn't moving A visitor says they didn't get notified The lobby TV is blank or offline Contact support Glossary

Help›Lobby TV, displays & devices

Lobby TV, displays & devices

Design the display, pair a device. Pick a topic:

Design your lobby-TV display Build the “now serving” display people watch. 4 min
Display sections The blocks you can add to a display. 4 min
Display look & sound Colours, pages and the call chime. 4 min
Readability on the TV Make the numbers readable across the room. 2 min
Pair a device Connect a TV or tablet to a display. 3 min
Device settings & scheduling Per-screen fit, rotation and a schedule. 3 min
The lobby TV The public “now serving” page and its privacy. 3 min
Connect a TV (pairing) Pair a TV, and resume it later. 2 min
Devices Which TV, stick, tablet and browser to use. 6 min