HelpLobby TV & screensPair a screen / device

Pair a screen / device

Designing a board makes it look right; pairing puts it on a real screen. From Devices you show a short code, type it on the TV, and the board goes live — then manage every screen from that one page.

Owner & Manager Where: Devices 3 min read

The Devices page

Devices shows every location and line and whether it has a screen, so a gap is obvious. Add a screen to a line, and use the link across to Displays to design how it looks.

Pairing a screen

  1. 1Press "Show pairing code"
    On the Devices page
  2. 2Step 1: open app.turnda.com/tv on the TV
Two steps, in order — the address, then the code.

The code always shows with its line and place, never bare, above a live countdown reading "Expires in 4:37 — type it on the TV before then."

Open the address in the television's own browser (see Connect a TV), type the code, and the moment the TV checks in the Devices list flips to "Paired."

The address
app.turnda.com/tv That is the whole thing. It needs no sign-in, and it is deliberately short so it can be typed on a TV remote.

Two things that can go wrong

What you seeWhat it meansWhat to do
This code has expired — show a new one. The countdown ran out. Nothing is broken and nothing needs undoing.Press “Show a new code” and carry on. Showing fresh codes is free and you can do it as many times as you like — a code that simply ran out is never held against you.
Too many failed codes from this shop. Pairing is paused for about 9 minutes — then show a fresh code and try again. Five wrong codes typed from your shop's internet connection within a quarter of an hour pause pairing for the whole shop, not just for that one TV. A TV remote is a hard keyboard, so this really does happen.Wait it out rather than retrying — retrying is what keeps it locked. The number counts down what is left of that quarter of an hour, so it can be anything up to about fifteen minutes. Then show one fresh code and type it slowly.

There is also a "Show QR" button for each screen, which opens a box titled "Open this board on a TV" — a QR code of that screen's own board address, plus the address printed underneath.

Handy for an awkward keyboard Point a phone, tablet or TV camera at it instead of typing a long link by hand — the quickest way to get a board onto a device.
The QR on this page is not a poster for your customers. “Show QR” holds the lobby screen's own web address — the thing you point a TV or tablet at so the board opens on it.
Don't print this one Print it on the counter and you have handed visitors the address of your lobby screen instead of a way to join the queue.
The printable QR poster for visitors lives somewhere else. Open the line's "Share / Get found" panel and use the QR poster there.

Online, offline & remote

Each paired screen reports whether it's online, meaning the TV itself has checked in within the last minute and a half, so you can spot one that's dropped off.

"Re-pair to monitor" instead of online/offline? It was paired before online monitoring existed (or its board code was rotated) — the board itself may still be showing fine, but it can't report in. Pair it once more and the badge works from then on.
Meanwhile From the screen's settings you can remotely reload or identify it.

Unpairing and removing are two different things, in two different places.

Unpair In the screen's own settings Remove screen On the Devices list
What it does Frees the TV so you can pair a different television to it Deletes the screen
Keeps the setup — board, size, rotation, schedule? ✓ —
Asks you to confirm first ✓ ✓
If you're only swapping televisions, unpair — don't remove, or you rebuild the setup for nothing.
Code expired before you typed it? Codes are short-lived on purpose. Press "Show a new code" — the board URL itself never expires, so a paired screen keeps working even after the code is long gone.