HelpLobby TV, displays & devicesPair a device

Pair a device

Designing a display makes it look right; pairing puts it on a real screen. The TV shows a short code, you type it into Devices, and the lobby TV goes live — then manage every screen from that one page.

Owner & Manager Where: Devices 4 min read

The Devices page

Devices shows every location and line and whether it has a screen, so a gap is obvious. Press Add a device for a line that has none, and use the link across to Displays to design how it looks.

Pairing a device

1Step 1: on the TV, open app.turnda.com/tv
It shows a QR code and a 6-character code
2Step 2: on Devices, press Connect a TV and type the code
Under "Code on the TV" — or scan the QR with a tablet's camera
3Step 3: under "What should this TV show?", choose a line and press Connect
A new device, "Reconnect it as before", or "Replace the device that is offline"
4Devices list flips to "Paired"

Three steps, in order — the address, the code, then what to show.

The code lives on the TV, not on Devices. It stays valid for 15 minutes and the TV swaps in a fresh one by itself, so there is nothing to refresh. Open the address in the television's own browser (see Connect a TV), type the code it shows, and the moment the TV checks in the Devices list flips to "Paired." When it says the TV is live, press OK on the TV's remote once to turn on the call sound.

The address


app.turnda.com/tv	That is the whole thing. It needs no sign-in, and it is deliberately short so it can be typed on a TV remote.

One thing that can go wrong

What you see	What it means	What to do
Too many tries. Wait about N minutes, then type the code shown on the TV.	Too many wrong codes were typed by the same person within a quarter of an hour. The limit is counted per person, so a colleague pairing another TV is not held up. A TV remote is a hard keyboard, so this really does happen.	Wait it out rather than retrying — retrying is what keeps it paused. Then type the code the TV shows now, slowly.

There is also a "Show QR" button for each screen, which opens a box titled "Open this display on a TV" — a QR code of that screen's own display address, plus the address printed underneath.

Handy for an awkward keyboard Point a phone, tablet or TV camera at it instead of typing a long link by hand — the quickest way to get a display onto a device.

The QR on this page is not a poster for your visitors. “Show QR” holds the lobby screen's own web address — the thing you point a TV or tablet at so the display opens on it.

Don't print this one Print it on the counter and you have handed visitors the address of your lobby screen instead of a way to join the line.

The printable QR poster for visitors lives somewhere else. Open the line's "Share / Get found" panel and use the QR poster there.

Online, offline & remote

Each paired device reports whether it's online, meaning the TV itself has checked in within the last minute and a half, so you can spot one that's dropped off.

"Re-pair to monitor" instead of online/offline? It was paired before online monitoring existed (or its display code was rotated) — the lobby TV itself may still be showing fine, but it can't report in. Pair it once more and the badge works from then on.

Meanwhile From the device's settings, under Remote control, you can reload it, identify it (its name and code flash big on the TV), preview a design on it for about a minute, or replace its device code.

A paired entrance tablet shows an Entrance tablet badge, and shows Online while it is open. If it stops reporting you get a warning. When you connect a new TV you can choose Replace the entrance tablet that is offline.

Unpairing and removing are two different things, in two different places.

	Unpair In the screen's own settings	Remove device On the Devices list
What it does	Frees the TV so you can pair a different television to it	Deletes the screen
Keeps the setup — display, size, rotation, schedule?	✓	—
Asks you to confirm first	✓	✓

If you're only swapping televisions, unpair — don't remove, or you rebuild the setup for nothing.

Code didn't work? Codes are short-lived on purpose, and the TV shows a fresh one by itself — just type the one it shows now. The display URL itself never expires, so a paired device keeps working even after the code is long gone.