HelpSettings & accountVisitor data requests
Visitor data requests
If a visitor exercises their right to see or delete the personal data you hold on them, this is where you handle it — a lookup by phone or email, and a one-click erase. Owner-only.
When you'd use it
A “data subject access request” (or an erasure request) is a visitor asking what you hold and, sometimes, to delete it. turnda gives you a direct way to answer both — no support ticket, no digging through records.
Looking someone up
- Enter their Phone or email.
- Press Find their data. turnda shows everything on file for that contact — their visits, appointments, and any recent WhatsApp conversation transcript — or “Nothing on file for that contact” if there's none. A phone number given only for text messages is found too, so you are never told “Nothing on file” for someone who only gave a number for texts.
That's your answer to “what do you hold on me?”
Erasing their data
| Button | What happens |
|---|---|
| Erase this person's data | Removes their personal details everywhere the retention sweep reaches — visit and appointment names and contacts, notes, flags, rating comments and WhatsApp messages. For a phone number it also removes the text-update number, the proof they agreed to texts, the saved “is it a mobile” answer, and a second text that was still waiting to go. Permanent. |
A box asks Erase this person's data? Press Erase their data to confirm and you'll see how many visits and appointments were erased.
Two things deliberately kept
| What | Why |
|---|---|
| An opt-out record, if the person ever texted STOP | So their choice keeps being honoured after the erase. |
| A log of the action, as a one-way scramble of the contact | Proof the request was handled, without keeping the details. |
One thing the erase cannot reach If you typed this person's name into a message to turnda support, those words stay in that conversation. A support conversation is deleted a year after the last message in it.
Erase can't be undone. It permanently removes the person's personal data. Make sure you've verified the request is genuinely from that visitor before you confirm.