Common questions

The questions every new business asks, answered straight — one price, one trial, no app for your visitors.

Everyone 4 min read

Price & billing

Question	Answer
How much does turnda cost?	One plan: $44 per location per month, flat. Every feature is included — there are no tiers to compare.
How does the free trial work?	30 days, free. You add a card up front, and the app tells you the exact date of the first charge ("You won't be charged until {date}"). One trial per account — and it covers every location you add during it.
Will I be charged during the trial?	No. Cancel any time before day 30 and you're never charged at all.
What happens if my card payment fails?	Nothing breaks immediately. You get 72 hours' grace from the first failed charge — the line keeps running while you update the card. After that, new joins pause, but people already waiting are still served. Nothing is ever silently deleted.
Do you give refunds?	Cancelling a monthly plan keeps your access until the end of the period you've paid for; there's no partial refund. You can cancel any time.
What happens to my data if I close my account?	Closing stops new joins straight away, people already waiting are served out, and you can reverse the closure for 7 days. After that the data is permanently deleted — take an export before you close.
Do my visitors need to install an app?	No. They scan a QR code or tap a link, and their place in line lives on a free web page that updates on its own. No download, no account, no password.

If you stop paying instead of closing Your data is kept for 90 days instead of the 7-day close window — that applies only if you never close the account.

Setting up

Question	Answer
Can I run more than one location?	Yes — one account holds all your branches. Each location has its own lines, opening hours and manager, and each is billed at the same flat per-location price.
Can one location have several lines?	Yes. A location can run as many separate lines as it needs — say a service counter and a collection counter — each with its own serving rule, hours and capacity.
Can staff use their own phone?	Yes. turnda runs in any browser, so staff can call and serve from their own phone or a shared tablet — they type their username and their own 6-digit PIN, so every action is attributed to the right person. Taking a station at the counter is then one tap, with no PIN.
Do I need a TV in my waiting area?	No — it's optional. Every visitor already has their live place in line on their own phone. If you do have a TV or spare tablet, pairing it takes a 6-digit code and gives the room a now-serving board.

Messages & WhatsApp

Question	Answer
What does WhatsApp cost me?	Nothing extra, and nothing per message — turnda only messages within the free 24-hour window a visitor's own message opened. Reach your plan's WhatsApp ceiling and it pauses, with nothing sent in its place, so call those guests by name.
Why are booking reminders email-only?	WhatsApp only lets a business message people inside a short window the visitor opened themselves. A reminder goes out about a day before the appointment — long after that window closed — so it travels by email, and the booking's manage-link always works regardless.
Can I turn messages off?	Yes — nearly all of them. Every message about the wait has its own switch on each channel, and turning one off also stops anything already waiting to go.
What if a visitor doesn't use WhatsApp?	They can leave an email instead if your join page asks for one — that is your choice, per line. Either way the tracking link and the lobby TV work for everyone, with no contact details needed.

WhatsApp ceilings


Subscribed location	1,000 messages a month, resetting on the 1st.
During the free trial	200 for the whole account, for the whole trial — it does not reset monthly, and lifts once you subscribe.

Two exceptions to the message switches The four appointment messages are email only, with no WhatsApp switch. The review ask is switched on per location, beside your Google review link — not on the channel pages.

Didn't find yours? Press Ctrl+K and type a few words — this centre's search is instant and typo-tolerant. Or ask the Ask turndaAI button in the app's top bar, which answers from these very pages.