HelpGetting startedCommon questions

Common questions

The questions every new business asks, answered straight — pay by visits, all screens and pages included, no app for your visitors.

Everyone 6 min read

Price & billing

Question	Answer
How much does turnda cost?	Free is 100 visits a month. Core is 1,500 visits for US$49 a month, Plus is 3,000 for US$89, and Max is 8,000 for US$219. Yearly is twelve months for the price of ten. Prices are in US dollars. Every package has all the screens and pages. How many locations, lines, staff and TVs you can have depends on your package; the limits only stop you adding more, and nothing is deleted if you move to a smaller package. There is no free trial and no card is needed to start: you begin on Free, and paid packages start at US$49 a month.
What is a visit?	A visit counts once, when you call someone — whatever the stops. One person or party's whole trip, counted once at the first time they are called. Only pressing Call counts a visit — joining does not. Recalling, moving to another stop or transferring never adds. People who are never called are never counted. See What counts as a visit.
Can I try turnda before I pay?	Yes, but not with a timed trial: there is no free trial of a paid package. The Free package has 100 visits a month and needs no card, for as long as you like, and it is how you try everything on one business. Choose a paid package when you need more visits.
What happens when I reach my limit?	The day finishes as normal. When the location's trading night ends (normally midnight, or later for a location open past midnight), new joins (QR, link and walk-ins added by staff) pause, and everyone already waiting is still served. Visitors see a neutral message. You can move to a bigger package or let extra visits cover you. If you chose a limit, a pack of extra visits is bought when about 10% of your visits are left. If you did not, none is bought.
What happens if my card payment fails?	Nothing breaks. You get 14 days of grace with your full package and an email on days 1, 4, 8, 12, 14. If it is still not fixed, the business drops to Free's 100 visits a month — it is never switched off completely. The grace days can be used once in any 12 months; a second failed payment inside that time moves the business to Free at once.
Do you give refunds?	Not for a change of mind. Cancelling a monthly package keeps it until the end of the month you've paid for, and a yearly package runs to its end. There is no prorating. But if we cannot deliver what you paid for (a wrong charge, or WhatsApp or text messages down on our side for days), the unused part goes back to your card. See Our refund policy.
What happens to my data if I close my account?	Closing stops new joins straight away, people already waiting are served out, and you can reverse the closure for 7 days. After that the data is permanently deleted — only a small stub with the business name and account code is kept, so the code is never given to another business — so take an export before you close.
Do my visitors need to install an app?	No. They scan a QR code or tap a link, and their place in line lives on a free web page that updates on its own. No download, no account, no password.

Setting up

Question	Answer
Can I run more than one location?	Yes — one account holds all your locations, and the number you can have depends on your package (no extra charge per location; see Package limits). Each location has its own lines, opening hours and manager. The visits of your package are shared by all of them.
Can one location have several lines?	Yes. A location can run several separate lines (up to the limit of your package) — say a service counter and a collection counter — each with its own serving rule, hours and capacity.
Can staff use their own phone?	No. The business app is for a computer or a tablet. On a phone-sized screen (the shorter side under 600 pixels) the sign-in pages and the app show “turnda works on a computer or tablet” instead. Staff call and serve from the counter computer or a shared tablet — they type their username and their own 6-digit PIN, so every action is attributed to the right person. Your visitors do use their own phones, with nothing to install.
Do I need a TV in my waiting area?	No — it's optional. Every visitor already has their live place in line on their own phone. If you do have a TV or spare tablet, pairing it means typing the 6-character code the TV shows into Devices, and gives the room a lobby TV with now-serving numbers.

Messages & WhatsApp

Question	Answer
What does WhatsApp cost me?	WhatsApp is an optional prepaid add-on on paid packages — the Free package has none. You switch it on in Billing (Visitor updates) and buy packs; each message sent uses one. WhatsApp sends two fixed messages per visit, “you're in” and “almost your turn”, each with the tracking link. The tracking link, the lobby TV and email stay free. Text messages are the only other choice, and they are not open in any country yet, so today the choice is WhatsApp or nothing.
Why are appointment reminders email-only?	WhatsApp only lets a business message people inside a short window the visitor opened themselves. A reminder goes out about a day before the appointment — long after that window closed — so it travels by email, and the appointment's manage-link always works regardless.
Can I turn messages off?	Yes. Each email message has its own switch on the Email page, and turning one off also stops anything already waiting to go. WhatsApp has no switch for each message: you switch the whole channel off on the Billing page (Switch WhatsApp off), and its two messages cannot be edited.
What if a visitor doesn't use WhatsApp?	They can leave an email instead if your join page asks for one — that is your choice, per line. Either way the tracking link and the lobby TV work for everyone, with no contact details needed.

WhatsApp limits


WhatsApp	Not part of any package: an optional prepaid add-on on paid packages (Free has none). Text messages, the only other choice, are not open in any country yet.
Email	A monthly allowance by package — see The email allowance.

Two exceptions to the message switches The appointment messages are email only, with no WhatsApp switch. The review ask is switched on per location, beside your Google review link — not on the channel pages. It is off until you switch it on, and it is a marketing email sent for you: in some countries, including the EU and UK, you may need your visitors' agreement first — leave it off if you are not sure.

Didn't find yours? Press Ctrl+K and type a few words — this centre's search is instant and typo-tolerant. Or ask the Ask turndaAI button in the app's top bar, which answers from these very pages.