The bell in your top bar is your own live feed — an unread count and a list of news just for you. It is for information only: things that need fixing appear in the red bar and the amber Warnings badge beside it.
Your personal feed
Each person sees only their own notifications.
- Open the bell for the list; click an item to jump to what it's about and mark it read.
- Use Mark all read to clear the lot.
- Nothing new? It says “You're all caught up.”
- The feed keeps your most recent 50 items — older ones age out of view.
What lands here
Four kinds, each with its own icon. The bell only tells you things; it never repeats an alert. Anything that stops visitors joining or being called, and anything that needs a fix (a full line, a failed payment, messages not going out, nobody serving, a counter taken over) is shown in the red bar under the top bar and in the Warnings badge, and on the Dashboard under Needs attention. It is not shown again here.
| Kind | What triggers it |
|---|---|
| Serving | Appointment is due; Someone joined your line (the first visitor after an empty line); a low rating alert once set; a visitor transferred to your line; Appointment cancelled or Appointment moved, when a visitor changes it from their own link. |
| Chat | A direct message or an @-mention for you in team chat. |
| Your shifts | “Your shift has changed”, when a manager changes your shifts. |
| Account notes | Notes for the owner such as a recorded refund, a payment being confirmed, a subscription that ends on a date, a package change or a price change that is scheduled. Also “turnda replied to your report” — our answer to a message you sent us. |
Not the same as visitor messages
This bell is for you and your team, separate from the WhatsApp, text and email messages sent to visitors, which have their own switches and their own send log.
Related: Team chat · The dashboard