HelpBilling, payments and refundsBilling & packages

Billing & packages

You pay for a package of visits for the whole business. Not for locations, lines, counters, staff or screens.

Owner Where: Billing 3 min read

Quick answer. Every business starts on Free (100 visits a month, no card). When you need more visits you move to Core, Plus or Max. Every package has all the screens and pages. Only the number of visits changes. WhatsApp is an optional add-on on paid packages. Text messages are closed in every country until turnda opens one.

What it is

A package is a number of visits you get each month, shared by all your locations. A visit counts once, when you call someone — whatever the stops.

Package	Visits a month	Price a month	Price a year
Free	100	$0, no card needed	-
Core	1,500	US$49	US$490
Plus	3,000	US$89	US$890
Max	8,000	US$219	US$2190

Every package has all the screens and pages. That includes your own logo. The numbers of locations, lines, staff and lobby TVs you can have depend on your package: see Package limits. WhatsApp is an optional paid add-on, and needs a paid package. Text messages are closed in every country until turnda opens one.
One price worldwide, in US dollars. Tax, where it applies, is shown on each invoice.
Yearly is twelve months for the price of ten. Your visits still come month by month.

How to check it in turnda

Open Billing in the menu on the left. Only the owner sees this page. Managers and staff see this month's visits in the account menu instead.
Read the top card, Your package. It shows your package, the visits used and the date the count starts again. On a paid package it also shows your next payment, its date, and whether you pay monthly or yearly.
Scroll down in this order: Visits by location, Visitor updates (where you choose WhatsApp; text messages are closed in every country until turnda opens one), the WhatsApp messages and Text messages cards, Extra visits, Change package (with Cancel subscription at its bottom), Time zone for your billing month, then Billing history (with Monthly statements) and Money activity. Countries on request (texts only) and the questions come last.

A real example

Ana's Café Ana has two cafés, High Street and Station. She is on Core and pays US$49 a month. The two cafés share 1,500 visits. By the 20th, High Street has used 700 and Station 500. Together that is 1,200 of 1,500, so Ana has 300 left.

What happens in turnda

1The month starts
Your visits start again from zero
2Staff press Call
Each person's first Call uses one visit
380% used
You get an email and a Warning
4Visits used up
Extra visits if you chose them, otherwise new joins pause at the end of the day
5A new month and the next payment
Unused visits are gone

One billing month, from the first visit to the next payment.

Reaching the limit never stops people already in your line. The day finishes as normal. Read Your package and visit meter for the full story.

What you need to do

Add a card on Billing when you choose a paid package (press Card and invoices to change it later). See Adding or changing a card.
Choose your monthly limit for extra visits. See Extra visits.
Use an owner email address that somebody actually reads. Every money email goes there.

What turnda does not cover, and who does

Not covered by turnda	Who covers it
Your own tax affairs	Your tax office and your accountant.
Whether your bank accepts the payment	Your bank or card company.
Holding your card number	Stripe, the secure payment service. turnda never sees or stores your card number.

Common questions

Question	Answer
Is there a free trial?	No trial. Free is the way to try turnda, for as long as you like, with no card.
Are there coupons or launch prices?	No. The yearly price is the only discount.
Do you prorate?	No. A move up costs the full price from the day you make it. See Changing your package.
Can one business have several Free accounts?	No. One business, one Free account. If we find a duplicate we email you, wait 14 days, and may close it by hand.
Which time zone do the dates on Billing use?	Your billing time zone. It starts as the time zone you chose at sign-up. Only the owner can change it on Billing (Time zone for your billing month, then Save time zone). The page tells you the date before you save, and the change starts with your next billing month. It is written in the activity log.
Do I have to use a reseller code?	No. See Reseller code.